Kaitlyn Schnell
Vancouver,WA
Summary
Trained in customer service with exceptional and fast paced work ethic. Extrovert dedicated in providing customer satisfaction. High energy and works well under pressure.
Overview
9
9
years of professional experience
Work History
Delivery/Setup Crew Member
My PlayCenter party rental equipment
Vancouver, WA
02.2023 - 07.2025
- Recognized by management for providing exceptional customer service.
- Completed routine maintenance and repair.
- Operate a delivery vehicle to transport inflatable bounce houses, tents, and other party rental equipment to client locations.
- Set up and take down bounce houses and other rentals at event sites, following all safety protocols and guidelines.
- Manage delivery schedules and routes to ensure timely service.
- Collect payments and handle customer inquiries and issues as needed.
- Assist with general warehouse duties, such as organizing and cleaning equipment.
Hostess/Bartender
DosAlas Latin Kitchen + Tequila Bar
Vancouver, WA
09.2022 - 02.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Provided drink suggestions to customers based on their preferences.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
E-Commerce Associate for Mercedes-Benz
Swickard Honda
Gladstone, OR
04.2022 - 05.2022
- Responded to inquiries from potential customers via email and telephone.
- Educated customers about sales processes, warranty requirements and service standards.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Followed up with customers to build long-term relationships and successful referrals.
- Networked with remote dealers to source vehicles for customers.
- Maximized used inventory quality by managing trade-ins and sourcing more desirable vehicles at auctions.
- Consistently exceeded quotas by pursuing and closing sales.
Child Care Provider
Care.com Inc
Hood River, OR
03.2018 - 05.2020
- Sanitized toys and tables to maintain clean, safe environment.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Communicated with parents about daily activities and any concerning behaviors.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Protected children from harm by monitoring environments and eliminating safety hazards.
Delivery Driver
Dominos Pizza Inc.
The Dalles, OR
06.2016 - 01.2018
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Processed payments by accepting cash, checks and credit card payments.
- Submitted receipts and money received from deliveries at end of each shift.
- Handled merchandise in accordance with product handling standards.
- Notified customers of delays to decrease calls to support.
Education
High School Diploma -
The Dalles High School
SwickardThe Dalles, OR06.2014
Skills
- Menu Memorization
- Cool Under Pressure
- Able to Lift 35 Pounds
- Warm and Friendly
- High Energy and Stamina
- Team Player
- Cleaning and Sanitizing
- Customer Service and Rapport
- Dining Room Cleaning and Upkeep
- Relationship Building
- Flexible and Adaptable
- OR Food Handlers Card
Timeline
Delivery/Setup Crew Member
My PlayCenter party rental equipment
02.2023 - 07.2025
Hostess/Bartender
DosAlas Latin Kitchen + Tequila Bar
09.2022 - 02.2023
E-Commerce Associate for Mercedes-Benz
Swickard Honda
04.2022 - 05.2022
Child Care Provider
Care.com Inc
03.2018 - 05.2020
Delivery Driver
Dominos Pizza Inc.
06.2016 - 01.2018
High School Diploma -
The Dalles High School