Kameron Donald
Country Club Hills,IL
Summary
Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in macOS, iOS, and networking.
Overview
12
12
years of professional experience
Work History
Senior Information Technology Specialist
New Lenox School District 122
New Lenox , IL
2023.08 - Current
- Developed and maintained IT systems to ensure smooth operations and efficient workflows
- Created technical documents, user guides, and other materials for system users
- Implemented security measures to protect data from unauthorized access or theft
- Tested new technologies for compatibility with existing systems before installation or deployment
- Conducted regular maintenance activities such as patching servers and updating software versions
- Trained users on how to use various software programs efficiently.
Computer Support Technician
Oak Park & River Forest High School
Oak Park , IL
2021.09 - 2023.08
- Resolved service requests by individually troubleshooting and addressing user issues
- Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration
- Oversaw bug reports and completed resolutions within adequate timeframes
- Created new accounts, reset passwords and configured access to servers and file management software for users
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Tier 1 Mac Advisor
Apple
Oakbrook , IL
2020.08 - 2021.09
- Removed malware and viruses from laptops and desktop systems using specialized software
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Technical Specialist
Apple
Oakbrook Terrace , IL
2019.10 - 2020.08
- Troubleshot malfunctions and diagnosed issues for all equipment and components
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Managed computer hardware and software by installing new components and updating existing parts.
Sales Specialist
Apple
Orland Park , IL
2015.11 - 2019.10
- Educated customers on product features and technical details to highlight benefits
- Stayed up to date on all company products and services to support sales objectives.
Guest Trainer
Apple
Orland Park , IL
2017.12 - 2018.07
- Prepared and administered activity plans and assessments to check student knowledge and progress
- Prepared curriculum and lesson plans to cover required topics and engage student interest.
Substitute Teacher
Cornerstone Christian School
South Chicago Heights , IL
2012.08 - 2015.05
- Oversaw pop quizzes, material exams and standardized tests to facilitate instruction
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
Education
Bachelor of Arts Communication Studies -
Eastern Illinois University
12.2015
Skills
- Technical Troubleshooting
- Hardware upgrades
- Hardware diagnostics
- Software upgrades
- Application installations
- Customer service
- LAN/WAN
Timeline
Senior Information Technology Specialist
New Lenox School District 122
2023.08 - Current
Computer Support Technician
Oak Park & River Forest High School
2021.09 - 2023.08
Tier 1 Mac Advisor
Apple
2020.08 - 2021.09
Technical Specialist
Apple
2019.10 - 2020.08
Guest Trainer
Apple
2017.12 - 2018.07
Sales Specialist
Apple
2015.11 - 2019.10
Substitute Teacher
Cornerstone Christian School
2012.08 - 2015.05
Bachelor of Arts Communication Studies -
Eastern Illinois University
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