Karen Mendez
Operations Analyst.
Moravia,San Jose
Summary
Experienced and dedicated customer service agent with a deep understanding of financial regulations and compliance. Proficient in identifying suspicious activities, conducting thorough investigations, and implementing risk mitigation strategies. Focused on collaboration and adaptability to meet evolving requirements. Possesses an analytical mindset, attention to detail, and effective communication skills. Committed to enhancing customer satisfaction, driving operational efficiency, and exceeding expectations with innovative solutions and strong interpersonal skills.
Overview
9
9
years of professional experience
2037
2037
years of post-secondary education
2
2
Languages
Work History
Agent/Customer Service
Amazon.com
09.2018 - 11.2024
- Delivered exceptional customer support for Amazon digital and device products via phone, chat, and email
- Troubleshot and resolved device issues, providing technical assistance to customers
- Offered feedback and reporting, ensuring continuous improvement and staying updated with product changes
- Participated in training programs to enhance technical knowledge and customer service skills
Special Investigator
Amazon.com
12.2022 - 03.2023
- Conducted investigations into allegations of misconduct, fraud, and theft, gathering evidence and analyzing data
- Identified risks and ensured compliance with all applicable laws and regulations
Trainer Assistant
Amazon.com
08.2022 - 12.2022
- Designed and conducted training programs for new employees and existing staff
- Facilitated group training sessions, achieving desired learning outcomes
- Collaborated effectively with colleagues and management to achieve project goals
- Utilized Microsoft Outlook for managing emails and calendars, and applied advanced Excel functions for data analysis
Transfer Agent
Midland Credit Management
02.2016 - 09.2018
- Responded to incoming calls, establishing consumer account ownership and transferring to Account Managers
- Adhered to pre-established scripts and procedures, providing excellent customer service
Education
English for Teaching -
Universidad Nacional de Costa Rica
Recepcionista - undefined
Instituto Nacional de Aprendizaje
Administración Básica para Empresas Agropecuarias - undefined
Instituto Nacional de Aprendizaje
Manejo de Aplicaciones Office - undefined
Instituto Nacional de Aprendizaje
01.2011 - Current
Skills
- Microsoft Excel
- Customer service
- Time management
- Communication skills
- Leadership
- Problem-solving
- Critical thinking
- Stress management
Timeline
Special Investigator
Amazon.com
12.2022 - 03.2023
Trainer Assistant
Amazon.com
08.2022 - 12.2022
Agent/Customer Service
Amazon.com
09.2018 - 11.2024
Transfer Agent
Midland Credit Management
02.2016 - 09.2018
Manejo de Aplicaciones Office - undefined
Instituto Nacional de Aprendizaje
01.2011 - Current
Recepcionista - undefined
Instituto Nacional de Aprendizaje
Administración Básica para Empresas Agropecuarias - undefined
Instituto Nacional de Aprendizaje
English for Teaching -
Universidad Nacional de Costa Rica
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