Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Karen Vanessa Vargas Jiménez

Seller Support Associate
Liberia,Guanacaste

Summary

Detailed Seller Support Associate with 2 years of experience supporting sales operations for vendors, liaising between company representatives and online retailers. Solution-focused problem solver, identifying product and platform issues and addressing promptly. Collaborative representative supporting product success and ease of use.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Seller Support Associate

Amazon
07.2022 - Current
  • Supported over 90 sellers per week with complex cases about refunds, returns, shipment logistic, fees; using internal resources and tools, providing best resolution in 16 minutes handle time.
  • Accomplished and updated sellers about add products and avoiding potential errors with web site, reducing reopen metric above 5%.
  • Managed high volume of daily cases, ensuring timely resolution for optimal seller experience.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Identified potential fraudulent activity, conducting thorough investigations and taking appropriate action as needed.

Customer Service- Cashier and Seller

Guanacaste (LIR) Airport
01.2022 - 06.2022
  • Operated cashier stand to help customers efficiently and produced reward cards to benefit customers when appropriate
  • Managed sales report and met monthly quotas
  • Proactively facilitated customers with questions, concerns, and item purchases while walking sales floor.
  • Balanced cash registers accurately at end of each shift, minimizing discrepancies and errors.
  • Met customer service goals and exceeded customer expectations.

Cad designer

Align Technology
10.2021 - 12.2021
  • Created dental design assistance to doctors
  • Produced personalized solutions to doctors.

Education

Conversational English For Business

INA
05.2001 -

English Teaching -

Universidad Latina De Costa Rica

Skills

Security Practices

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Accomplishments

  • Collaborated with team of 30 children in the development of English lessons for company's volunteering Funda Vida.
  • Documented and resolved team's metrics which led to be on target as a team.


Timeline

Seller Support Associate

Amazon
07.2022 - Current

Customer Service- Cashier and Seller

Guanacaste (LIR) Airport
01.2022 - 06.2022

Cad designer

Align Technology
10.2021 - 12.2021

Conversational English For Business

INA
05.2001 -

English Teaching -

Universidad Latina De Costa Rica

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Karen Vanessa Vargas JiménezSeller Support Associate