Karen Vanessa Vargas Jiménez
Seller Support Associate
Liberia,Guanacaste
Summary
Detailed Seller Support Associate with 2 years of experience supporting sales operations for vendors, liaising between company representatives and online retailers. Solution-focused problem solver, identifying product and platform issues and addressing promptly. Collaborative representative supporting product success and ease of use.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Seller Support Associate
Amazon
07.2022 - Current
- Supported over 90 sellers per week with complex cases about refunds, returns, shipment logistic, fees; using internal resources and tools, providing best resolution in 16 minutes handle time.
- Accomplished and updated sellers about add products and avoiding potential errors with web site, reducing reopen metric above 5%.
- Managed high volume of daily cases, ensuring timely resolution for optimal seller experience.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Identified potential fraudulent activity, conducting thorough investigations and taking appropriate action as needed.
Customer Service- Cashier and Seller
Guanacaste (LIR) Airport
01.2022 - 06.2022
- Operated cashier stand to help customers efficiently and produced reward cards to benefit customers when appropriate
- Managed sales report and met monthly quotas
- Proactively facilitated customers with questions, concerns, and item purchases while walking sales floor.
- Balanced cash registers accurately at end of each shift, minimizing discrepancies and errors.
- Met customer service goals and exceeded customer expectations.
Cad designer
Align Technology
10.2021 - 12.2021
- Created dental design assistance to doctors
- Produced personalized solutions to doctors.
Education
Conversational English For Business
INA
05.2001 -
English Teaching -
Universidad Latina De Costa Rica
Skills
Security Practices
Handling Conflict
Problem-Solving
Interpersonal Communication
Security Practices
Positive Customer Engagement
Multitasking
Time Management
Analytical Skills
Decision-Making
Active Listening
Accomplishments
- Collaborated with team of 30 children in the development of English lessons for company's volunteering Funda Vida.
- Documented and resolved team's metrics which led to be on target as a team.
Timeline
Seller Support Associate
Amazon
07.2022 - Current
Customer Service- Cashier and Seller
Guanacaste (LIR) Airport
01.2022 - 06.2022
Cad designer
Align Technology
10.2021 - 12.2021
Conversational English For Business
INA
05.2001 -
English Teaching -
Universidad Latina De Costa Rica