Softland Exactus ERP
Karina Lucia Jiménez Morales
Customer Support & Administrative Professional
Heredia
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
11
11
years of professional experience
1
1
Language
Work History
Operations Coordinator
Meykan Latin American Solutions
12.2024 - 05.2025
- Handled payroll and administrative inquiries with accuracy and confidentiality.
- Supported management in strategic planning and KPI reporting.
- Coordinated internal audits and resolved compliance issues.
- Guided staff development and promoted a positive environment
Administrative Assistant to Operations Management
Ópticas Jiménez
06.2024 - 11.2024
- Provided IT support and resolved customer service reporting issues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated with banks, tenants, and departments to solve inquiries quickly.
- Improved supplier negotiations and process reporting accuracy.
Administrative Assistant / Procurement Officer
Auxis
07.2023 - 05.2024
- Managed inbound calls, visitors, and customer inquiries.
- Handled purchasing, inventory, invoices, and vendor relations.
- Coordinated logistics, travel, and events across multiple sites.
- Improved supplier conditions and standardized procedures, replicated at other sites.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Administrative Assistant /Project Quality Manager
Anphora
03.2019 - 06.2023
- Provided customer service and supplier support in purchasing and inventory.
- Processed orders, invoicing, payroll, and reconciliations.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Coordinated ISO 9001 implementation across departments, achieving certification at first audit.
Commercial Assistant
INTEDYA
12.2018 - 07.2019
- Conducted telemarketing campaigns and followed up with potential clients.
- Provided documentation and support to improve customer satisfaction.
- Increased customer satisfaction by providing timely and accurate product information, addressing inquiries, and resolving issues.
- Conducted market research to identify potential clients and establish new business connections.
Executive Assistant / Procurement Coordinator
Dekora
02.2014 - 06.2016
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
Education
Business Administration (in Progress)
Universidad Internacional De Las AmericasProject Management
Universidad Internacional De Las Americas01-2023
Quality Management
Universidad Hispanoamericana UH 05.2001 -
ISO 9001 Auditor
INTECO01-2019
Skills
Project scheduling
Scheduling management
Payroll administration
Training management
Process implementation
Customer invoicing
Risk management
Quality assurance and control
Logistics coordination
Customer service
Problem-solving
Microsoft office
ERP systems experience
CRM integration
Teamwork and collaboration
Software
CRM ZOHO
Air Table
Monday
Odoo
Timeline
Operations Coordinator
Meykan Latin American Solutions
12.2024 - 05.2025
Administrative Assistant to Operations Management
Ópticas Jiménez
06.2024 - 11.2024
Administrative Assistant / Procurement Officer
Auxis
07.2023 - 05.2024
Administrative Assistant /Project Quality Manager
Anphora
03.2019 - 06.2023
Commercial Assistant
INTEDYA
12.2018 - 07.2019
Executive Assistant / Procurement Coordinator
Dekora
02.2014 - 06.2016
Quality Management
05.2001 -
Business Administration (in Progress)
Project Management
ISO 9001 Auditor
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