Karla Alfaro
Business Administrator
Paraíso
Summary
Highly experienced providing exceptional customer support through clear communication and problem-solving skills. Thrive in fast-paced environments, ensuring customer satisfaction and fostering positive relationships. Consistently display patience and empathy in interactions. Adapt quickly to new situations, ensuring smooth service delivery. Eager to contribute to team environment and help enhance customer satisfaction.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Services for Business Mexico
Amazon
Remote
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Account Specialist for Brasil
Amazon
Remote
12.2023 - 05.2024
- Evaluated customers' potential needs to make appropriate recommendations.
- Collected and analyzed data to learn more about consumer behavior.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Communicated with approximately 40 clients daily to understand needs and explain product value.
Customer Service Agent for Brasil
Amazon
Remote
04.2022 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Education
BBA - Human Resources Management
Universidad Florencio Del Castillo
Cartago, Costa Rica 05.2001 -
Advanced - Advanced Microsoft Word Course
Universidad Estatal A Distancia
Cartago 05.2001 -
Advanced - Advanced Microsoft Excel Course
Universidad Estatal A Distancia
Cartago, Costa Rica 05.2001 -
Language - English Language
FUNDATEC
Cartago, Costa Rica 05.2001 -
Language - Portuguese Language
A Casa Brasileira
Cartago, Costa Rica 05.2001 -
Skills
Excellent communication
Team work
Proactive
Decision making
Outstanding customer service
Leadership
Data Entry
Microsoft Excel
Microsoft Word
Multi-tasking
Time management
Timeline
Customer Services for Business Mexico
Amazon
06.2024 - Current
Customer Account Specialist for Brasil
Amazon
12.2023 - 05.2024
Customer Service Agent for Brasil
Amazon
04.2022 - 12.2023
BBA - Human Resources Management
Universidad Florencio Del Castillo
05.2001 -
Advanced - Advanced Microsoft Word Course
Universidad Estatal A Distancia
05.2001 -
Advanced - Advanced Microsoft Excel Course
Universidad Estatal A Distancia
05.2001 -
Language - English Language
FUNDATEC
05.2001 -
Language - Portuguese Language
A Casa Brasileira
05.2001 -