Karla Camacho Quesada
Costa Rica,San José
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
12
years of professional experience
Work History
Supervisor Gestión Y Control
VP Banca Empresas
02.2023 - Current
- Achieved results by working with staff to meet established targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Solicited customer feedback to identify and improve on areas of weakness.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Arquitecto Empresarial
Gerencia Tecnología De Información
03.2020 - 02.2023
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Coordinador Continuidad De Negocios
Gerencia Agilidad Y Arquitectura
12.2011 - 03.2020
- Learned and adapted quickly to new technology and software applications.
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
Education
Agile Coach - Metodologías Agiles
CEE
Argentina2022
Fundamentos COBIT 2019 - Gobierno De La Tecnología
ISACA CR
Costa Rica2021
Licenciatura - Administración, Bca Y Finanzas
UTC
San José2018
Auditor Interno ISO 9001:2008 - Gestión De Calidad Y Procesos
INTECO
Costa Rica2018
Auditor Líder ISO 22301:2012 - Continuidad De Negocios
BSI
Costa Rica2016
Auditor Líder ISO 27001: 2013 - Seguridad De La Información
BSI
Costa Rica2016
Skills
- Staff Development
- Strategic Planning
- Data Analysis
- [Software] experience
- Analytical Thinking
- Operations Management
- Project Management
- Goal-Oriented
- Staff Management
- Processes and procedures
- Project Planning
- Issue Research
- Process Analysis
- Negotiation
- Complex Problem-Solving
- Employee Motivation
- Self-Directed
- Decision-Making
- Active Listening
- Customer Service
Timeline
Supervisor Gestión Y Control
VP Banca Empresas
02.2023 - Current
Arquitecto Empresarial
Gerencia Tecnología De Información
03.2020 - 02.2023
Coordinador Continuidad De Negocios
Gerencia Agilidad Y Arquitectura
12.2011 - 03.2020
Agile Coach - Metodologías Agiles
CEE
Fundamentos COBIT 2019 - Gobierno De La Tecnología
ISACA CR
Licenciatura - Administración, Bca Y Finanzas
UTC
Auditor Interno ISO 9001:2008 - Gestión De Calidad Y Procesos
INTECO
Auditor Líder ISO 22301:2012 - Continuidad De Negocios
BSI
Auditor Líder ISO 27001: 2013 - Seguridad De La Información
BSI
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