Karla Montero Jimenez
Senior Account Executive
Santa Ana,San Jose
Summary
Sales professional with deep expertise in driving revenue growth and developing strong client relationships. Proven success in sales strategy implementation, team leadership, and fostering collaborative environment. Strong negotiation skills, adaptability, and focus on delivering impactful results. Known for reliability, effective communication, and ability to thrive in dynamic markets.
Overview
13
13
years of professional experience
2
2
Certification
2
2
Languages
Work History
Commercial Account Executive
Smartsheet
09.2023 - Current
- Actively communicated with existing clients, identifying upsell opportunities that contributed to revenue growth goals consistently met or surpassed each quarter.
- Negotiated contracts skillfully, securing favorable terms for both the company and clients.
- Managed a diverse portfolio of commercial accounts, ensuring exceptional customer service and retention rates.
- Regularly exceeded sales targets through diligent prospecting efforts combined with excellent negotiation skills.
- Collaborated with team members to drive sales initiatives and close high-value deals consistently.
- Mentored junior team members in best practices for successful account management, contributing to overall team performance improvements.
Business Development Representative
Accenture
04.2021 - 07.2023
- Developed business pipeline using cold and warm techniques.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Quote Processing Specialist
TechData
06.2019 - 03.2021
- Contributed to team success by consistently meeting or exceeding productivity targets and quality standards.
- Established effective communication channels with both internal stakeholders and external partners, fostering collaborative working relationships across departments.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Assisted in the development of training materials for new hires, facilitating a smooth onboarding experience for incoming team members.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
- Enhanced processing efficiency by optimizing workflows and implementing new software tools.
Technical Customer Support Representative
Teleperformance
04.2018 - 05.2019
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Provided exceptional customer service, consistently exceeding performance metrics in various areas.
- Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
- To track progress on open cases and ensure timely follow-ups, diligently documented all interactions with customers in CRM system.
- To enhance self-service options for customers, created easy-to-follow guides addressing common technical inquiries.
Social Media Customer Service
Teleperformance
04.2017 - 04.2018
- Provided excellent customer service by promptly responding to inquiries through phone emails, or social media platforms.
- Improved online community sentiment by implementing proactive customer service approach on social media.
- Enhanced customer service through social media, addressing queries and concerns.
- Managed social media accounts to engage customers and increase online presence, contributing to overall brand success.
Retail Sales Associate
Goodlife
01.2015 - 04.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Customer Service Agent
Convergys
10.2012 - 12.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
No Degree - Nutricion
Universidad Hispanoamericana
05.2001 -
High School Diploma -
Colegio De Santa Ana
Santa Ana, Costa Rica 05.2001 -
Skills
Teamwork and collaboration
Accomplishments
- President’s Club FY2025: Qualified for one of the highest honors at Smartsheet, recognizing top sales performance.
- Multiple Home Run Awards: Earned repeated recognition for exceeding key targets and driving impactful results.
Certification
Lean Six Sigma White Belt and Yellow Belt
Timeline
Commercial Account Executive
Smartsheet
09.2023 - Current
Business Development Representative
Accenture
04.2021 - 07.2023
Quote Processing Specialist
TechData
06.2019 - 03.2021
Technical Customer Support Representative
Teleperformance
04.2018 - 05.2019
Social Media Customer Service
Teleperformance
04.2017 - 04.2018
Retail Sales Associate
Goodlife
01.2015 - 04.2017
Customer Service Agent
Convergys
10.2012 - 12.2014
No Degree - Nutricion
Universidad Hispanoamericana
05.2001 -
High School Diploma -
Colegio De Santa Ana
05.2001 -