Karla Murillo Rojas

• Collaborated with internal departments to better understand needs and determine purchasing requirements.
• Assisted in budget development by estimating future material requirements based on historical data analysis.
• Developed and managed budgets for purchasing and projected purchasing needs.
• Developed new strategies to reduce purchasing costs and maintain quality standards.
• Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
• Analyzed sales and inventory data to determine purchasing needs and reorder points.
• Reduced procurement costs with strategic sourcing initiatives, identifying alternative suppliers for cost savings opportunities.
• Managed and maintained purchase orders and invoices.
• Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
• Maintained accurate records of all procurement activities, facilitating efficient audit processes and regulatory compliance.
• Managed supplier performance, evaluating quality, delivery, and overall service levels to ensure continuous improvement in the procurement function.
• Collaborated cross-functionally to identify opportunities for process improvement and cost reduction in the supply chain.
• Improved supplier relationships through effective communication and timely resolution of issues.
• Prepared detailed reports on procurement activities for senior management review, providing insights into purchasing trends and potential areas of improvement.
• Maintained key item stock levels and wrote or expedited purchase orders.
• Maintained complete documentation and records of all purchasing activities.
• Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to develop and implement creative solutions to complex problems.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Provided primary customer support to internal and external customers.
• Implemented the department in Costa Rica office for Domestic US market
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Delivered prompt service to prioritize customer needs.
• Collaborated with cross-functional teams to resolve product-related issues promptly, ensuring a seamless customer experience.
• Mentored junior team members, fostering professional growth and development within the department.
• Processed customer service orders promptly to increase customer satisfaction.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Trained staff on operating procedures and company services.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Exhibited high energy and professionalism when dealing with hospitals and our sales representatives.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and provided backup support for organizational leadership.
• Tracked customer service cases and updated service software with customer information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Investigated and resolved accounting, service and delivery concerns.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Organized and detail-oriented with a strong work ethic.
• Developed strong communication and organizational skills through working on group projects.
• Passionate about learning and committed to continual improvement.
• Skilled at working independently and collaboratively in a team environment.
• Paid attention to detail while completing assignments.
• Worked effectively in fast-paced environments.
• Developed and maintained courteous and effective working relationships.
• Gained strong leadership skills by managing projects from start to finish.
• Gained extensive knowledge in data entry, analysis and reporting.
• Proved successful working within tight deadlines and a fast-paced environment.

• Expanded key account base by identifying and cultivating new business opportunities for our clientele database
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Built and maintained strong client relationships to drive business growth.
• Develop promotions for customer along with guidance throughout the process.
• Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
• Coordinate and assist procurement establish point of re-order and identify key raw material.
• Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
• Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
• Presented professional image consistent with company's brand values.
• Strengthened client relationships through regular communication and effective problemsolving.
• Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
• Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
• Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Kept detailed records of daily activities through online customer database.
• Recorded accurate and efficient records in customer database.
• Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
• Negotiated prices, terms of sales and service agreements.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Contributed to team objectives in fast-paced environment.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Delivered exceptional customer service by resolving client concerns quickly and efficiently.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Proven ability to develop and implement creative solutions to complex problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.
• Gained extensive knowledge in data entry, analysis and reporting.
• Gained strong leadership skills by managing projects from start to finish.
• Developed strong communication and organizational skills through working on group projects.
• Developed and maintained courteous and effective working relationships.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Proved successful working within tight deadlines and a fast-paced environment.
• Paid attention to detail while completing assignments.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Applied effective time management techniques to meet tight deadlines.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
• Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
• Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
• Completed bi-weekly payroll for 250 employees.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Led regular customer service meetings to review progress identify challenges and provide feedback.
• Coached employees through day-to-day work and complex problems.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
• Kept high average of performance evaluations.
• Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

• Trained and supervised team of customer service representatives in providing quality service to customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Established cross-training opportunities for employees which led to better adaptability during fluctuations in workload demands.
• Developed detailed plans based on broad guidance and direction.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Increased first-call resolution rates, streamlining processes to address customer issues quickly.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Reduced average call handling time with targeted coaching and performance monitoring.
• Implemented quality assurance measures, ensuring consistent levels of excellence in service delivery.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Enhanced communication skills within the team through training sessions and role-playing exercises.
• Created an incentive program that boosted employee morale and motivation, leading to improved performance metrics.
• Provided primary customer support to internal and external customers.
• Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
• Conducted regular staff meetings to discuss customer service issues and potential solutions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Organized regular team meetings for open discussions about challenges faced in the workplace, fostering a collaborative atmosphere focused on continuous improvement strategies.
• Evaluated employee performance and conveyed constructive feedback to improve skills.