KARLA RIVERA RIVERA

Analyze data models and trends to identify opportunities for improvement, manage uncertainties, and drive consensus across sales teams.

Ensure correct prioritization and deal management claiming are used to meet and exceed revenue and pipeline management.

Understand and apply policies to promote correct consultancy, as well as act as the escalation point for order processing and policy/program related issues to services deals.

Promote a proactive approach to action on changing processes, identify new risks and issues and report on key trends to drive process improvement.

-Processed strategic contracts, orders, agreement packages, complex deals and contract amendments avoiding lost of revenue, escalations and compliance gaps.
-Collaborated with Field, Sales, Processing, Compliance and Credit Services team and other internal teams to support and ensure deal status accuracy for net new agreement or renewals, credit capacity, arrival date, and order processing.
-Provided the ROC team or processing team with accurate deal information (SKUs, CPS, amendments).
-Supported the business as a Strategic Enterprise Agreement Support Expert by displaying an appropriate level of business knowledge for pre post sales issues.
-Seeked opportunities to maximize and improve process agility by identifying current and future needs related to M365, Azure and Windows licensing, order processing and internal tools