KARLA RIVERA RIVERA

• Assists in addressing client/sellers concerns and requirements effectively.
• Supports the development of standard and customized deals.
• Collaborates with cross-functional teams for seamless deal structuring and negotiation.

-Processed strategic contracts, orders, agreement packages, complex deals and contract amendments avoiding lost of revenue, escalations and compliance gaps.
-Collaborated with Field, Sales, Processing, Compliance and Credit Services team and other internal teams to support and ensure deal status accuracy for net new agreement or renewals, credit capacity, arrival date, and order processing.
-Provided the ROC team or processing team with accurate deal information (SKUs, CPS, amendments).
-Supported the business as a Strategic Enterprise Agreement Support Expert by displaying an appropriate level of business knowledge for pre post sales issues.
-Seeked opportunities to maximize and improve process agility by identifying current and future needs related to M365, Azure and Windows licensing, order processing and internal tools