Karla Thompson
Columbus,OH
Summary
Highly experienced Customer Service Specialist, with over 10 years of experience. Able to handle client based accounts in a professional manner, with minimal supervision. Excellent listening skills, oral and written. Comfortable interacting with all levels of the organization and the public. Able to make decisions independently.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
Tecstone Granite Usa
Columbus, OH
09.2017 - 04.2020
- Responded to customer requests via salesforce or telephone for products, services and company information
- Demonstrated increased knowledge of company products and granite industry trade standards
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Amazon Prime Now Associate
Amazon Prime Now
Columbus, OH 43228
04.2017 - 07.2017
- Prepared customer orders received from online purchases. Stocked and received goods from vendors, interacted with management to resolve any issues that may arise. Participated in team building sessions. Worked in fast paced environment.
Inside Sales - Contract Review (Contractor)
Ohio Semitronics Inc.
Hillard, OH 43206
02.2016 - 09.2016
- Provided price and delivery to inside sales representatives and customers. Coordinated product delivery dates with production managers and sales director. Prepared quotations as requested by sales channels, regional sales managers and account managers. Reviewed all new customer contracts for compliance with ISO 9001 guidelines. Coordinated large sales opportunities with regional sales managers. Responded to all customer inquires regarding pricing, invoices and delivery.
Customer Service/ Technical Support
CAPSA Solutions
Canal Winchester, OH 43110
09.2013 - 02.2015
- Provided spare parts assistance and technical support for various computerized medical carts. Followed up on customer inquiries via telephone and Salesforce. Utilized several computer programs to document all supported interactions. Worked closely with assigned regional sales representative to support their territories.
Customer Service Specialist
Liqui-Box Corporation
Worthington, OH 43085
04.2003 - 02.2013
- Provided customer support for the replacement of spare parts on liquid filling machines. Received and processed orders through various modes of communication. Managed a parts hot-list for overdue spare parts and followed up with suppliers. Interacted with engineers, managers and service technicians to insure that accurate information is provided to end-user. Issued return authorizations and credit as required. Assisted in shipping process using UPS, FedEx and DHL. Worked with various international shipping brokers to insure timely deliveries. Served as backup to supervisor and trained new employees.
Education
High School Diploma -
Some college coursework- No Degree
Skills
- Skilled multi-tasker
- Analytical and critical thinker
- Customer service expert
- Skilled in MS Office, Sales Force, Oracle, Lotus Notes
- Telephone etiquette
Timeline
Customer Service Specialist - Tecstone Granite Usa
09.2017 - 04.2020
Amazon Prime Now Associate - Amazon Prime Now
04.2017 - 07.2017
Inside Sales - Contract Review (Contractor) - Ohio Semitronics Inc.
02.2016 - 09.2016
Customer Service/ Technical Support - CAPSA Solutions
09.2013 - 02.2015
Customer Service Specialist - Liqui-Box Corporation
04.2003 - 02.2013
Columbus EHS - High School Diploma,
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