Karla Alvarado Quirós
Customer Service
Sydney,NSW
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
3
3
Certificates
Work History
Front Desk Agent
Hampton Inn & Suites Wixom
Wixom, Michigan, USA
06.2021 - 09.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Customer Service Representative
Sykes
SAN PEDRO DE MONTES DE OCA, SAN JOSE
06.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Casino dealer /Host
MSC CRUISES
onboard cruise ships
01.2018 - 05.2020
- dealing most of the table games onboard and providing good customer service and as a casino host representing the marketing department onboard for the casino team and providing high quality customer service, in charge of daily reports to management
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Front desk administration /receptionist
Dental Cosmetics
Alajuela, Alajuela
08.2019 - 01.2020
- Confirmed appointments, communicated with clients and updated client records. Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Dealer
Norwegian Cruise Lines
01.2010 - 05.2018
- Casino Host ( representing the marketing department onboard for the casino team and providing high quality customer service, in charge of daily reports to management, answering emails from/to another vessels and headquarters, promoting sales and information over the phone and PA system, running tournaments and special events for VIP players, making daily feedbacks about casino staff and casino operations, taking guest concerns and offering solutions and more)
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Customer Service Clerk
OASA, Outsourcing Administrativo S.A
, Costa Rica
01.2007 - 01.2010
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
MEP High School
Costa Rica 01.1992 - 08.2000
Hotel Management UTUR - Hotel Management
UTUR
SAN JOSE COSTA RICA 10.2012 - 02.2013
Seafarers Training - PROFICIENCY CRISIS MANAGEMENT AND HUMAN BEHAVIOUR
PANAMA MARITIME INTERNATIONAL TRAINING CENTER S.A
LA CHORREA, PANAMA 05.2018 - 06.2018
CPR/ AED/ First-Aid -
National CPR Foundation
04.2022 - 04.2022
Skills
Front desk operations
undefinedCertification
Spanish Mother language
Timeline
CPR/ AED/ First-Aid -
National CPR Foundation
04.2022 - 04.2022
Front Desk Agent
Hampton Inn & Suites Wixom
06.2021 - 09.2022
Customer Service Representative
Sykes
06.2020 - 07.2021
Front desk administration /receptionist
Dental Cosmetics
08.2019 - 01.2020
Seafarers Training - PROFICIENCY CRISIS MANAGEMENT AND HUMAN BEHAVIOUR
PANAMA MARITIME INTERNATIONAL TRAINING CENTER S.A
05.2018 - 06.2018
Casino dealer /Host
MSC CRUISES
01.2018 - 05.2020
Hotel Management UTUR - Hotel Management
UTUR
10.2012 - 02.2013
Dealer
Norwegian Cruise Lines
01.2010 - 05.2018
Customer Service Clerk
OASA, Outsourcing Administrativo S.A
01.2007 - 01.2010
High School Diploma -
MEP High School
01.1992 - 08.2000
love to travel and meet new cultures and new people!
" I love to travel because not only is it the ultimate adventure but it also exposes you to new types of people, different ways of living, and opens up your mind . I think the exposure to new places and new people can be really reviving personally and also eye opening to see how other people live. To see how life functions, whether human or natural life, in other places is really humbling. Travel puts me out of my comfort zone and inherently breeds challenge. I'm a firm believer that challenge leads to curiosity, maturity and growth."
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