Java
Karla Marcela Trujillo Hernández
IT Customer Integration Specialist Senior
San José
Summary
Be able to apply my profession in a technologically open environment, where I can exercise my knowledge and experience to benefit the company. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Im hardworking and passionate with strong organizational skills eager to secure Senior IT Specialist position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior Customer Integration Specialist
Federal Express
San Jose Costa Rica
06.2008 - Current
- As a senior automation Integration specialist for Central American region I’m in charge of install, maintain and support the customer’s installations of proprietary FedEx software
- Also, I’m responsible for new customer integration of FedEx software and customer software. This means in-house software development based on each customer requirements.
- So, my role involves support, project management and develops integrations and training.
- We work primary with Java and Oracle, but I also support PHP applications and SQL server.
IT Support Specialist- System Programmer
Intel Corporation – Costa Rica Site
12.2005 - 06.2008
- As a System programmer (previous called IT Support Specialist), I am responsible for providing 2nd level customer support and pro-active control of the whole Microsoft SharePoint environment for Intel Corporation worldwide
- My main role as System programmer is working with my peers (1st level and 3rd level customer support technicians around the world) in order to keep the business running and fixing any problems that may arise in the IT environment as soon as possible, thus avoiding inconveniences and contingencies for the customer
- Also, I have to create new procedures, innovate and automate processes, identify and distribute BKM’s across the organization, and contribute to creating a more efficient and dynamic structure
- As part of my role, I provide application support for SharePoint V2 and V3 in: SQL data base, IIS, SharePoint and Portal application
- Also I provide infrastructure (patching, landing- building, troubleshooting, etc.) support for all the servers related with Share Point products.
Programmer Analyst
Empaques Asépticos Centroamericanos
08.2004 - 06.2005
- In Empaques asépticos my job functions are: Implementation, development and support of Oracle 9i Systems, Users support, New development and improvements to the software of the company, Systems Analysis and Consulting.
I.T. Consultant
Software & Consulting Group
02.2003 - 07.2004
- At Software & Consulting Group my job functions were: Implementation, development and support of Oracle 9i Systems, Development and direction of the Migration Project from Oracle 9i to J2EE, Systems Analysis.
Migrations Consultant
ArtinSoft
02.2000 - 01.2003
- I worked as consultant in Industrial Systems in Oracle
- I later became a Consultant specialized in Oracle to Java and J2EE migrations, also participating in Migrator Quality Control processes
- During the time I worked for ArtinSoft, my job description required close communication with clients, on-site jobs and international travel to deal with overseas accounts, as well as training for consultants and clients.
Education
Master Degree in Project Management -
Universidad Latina
Bachelor in Computer Systems Engineering -
Universidad Latina de Costa Rica
Skills
Problem-solving aptitude
Network protocols
Process Improvement
Self Motivation
Troubleshooting
Support
Training
Project Management
Technical Analysis
New Feature Development
Software Component Libraries
Application Development
Programming
Idioms
- Spanish
- English
Other Courses
- Programming Languages: Java, J2EE, Oracle Developer Suite, Visual Basic, Power Builder, others.
- Internet Programming: XML, ASP, JSP and HTML.
- Data Bases: Oracle, SQL Server
- Microsoft OS.
- Oracle OCP (Oracle Data Base 9i Administrator)
- Fundamentals1
- Fundamentals2
- Performance & Tuning
- Microsoft SQL 2000 Administration course
- Microsoft SQL 2005 Administration course
- PHP
- MS Sharepoint ( Farms Configuration and 2nd Level Support)
- Azure Cloud
Personal Information
- Place of Birth: Costa Rica
- Date of Birth: 08/21/79
- Gender: female
- Marital Status: single
Training
- Competitively and Client Service
- Teamwork
- Building towards excellence
Software
Microsoft net
SQL Server
Certification
Azura Data Fundamentals
Timeline
Azura Data Fundamentals
12-2023
Azure Fundamentals
12-2023
Senior Customer Integration Specialist
Federal Express
06.2008 - Current
IT Support Specialist- System Programmer
Intel Corporation – Costa Rica Site
12.2005 - 06.2008
Programmer Analyst
Empaques Asépticos Centroamericanos
08.2004 - 06.2005
I.T. Consultant
Software & Consulting Group
02.2003 - 07.2004
Migrations Consultant
ArtinSoft
02.2000 - 01.2003
Master Degree in Project Management -
Universidad Latina
Bachelor in Computer Systems Engineering -
Universidad Latina de Costa Rica