Jajaira Wilson
Puerto Viejo De Talamanca,L
Summary
Proven hospitality professional with a track record of enhancing guest satisfaction at Hotel Pearla Negra through exceptional guest relations and problem-solving skills. Skilled in culinary excellence, demonstrated at Cariblue and Salsa Brava with a focus on optimizing food preparation processes. Known for reliability, strong teamwork, and a customer service focus, consistently improving operational efficiency and guest experience.
Overview
5
5
years of professional experience
Work History
Hospitality Team Member
Hotel Pearla Negra
07.2023 - Current
- Handled guest inquiries professionally, providing accurate information about hotel amenities and services.
- Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
- Cultivated strong relationships with local vendors, securing discounts on products used in daily operations for cost savings.
- Ensured all safety protocols were followed within the hotel premises, minimizing potential risks to guests'' wellbeing.
- Collaborated with housekeeping staff to address special requests from guests, improving their stay experience.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
Chef
Cari Blue
07.2021 - 09.2022
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Cooked memorable dishes that brought new customers into establishment.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Chef
Salasa Brava
03.2019 - 02.2022
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Cooked memorable dishes that brought new customers into establishment.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
Education
High School Diploma -
Padre Hugo Heinzen
Nicaragua11.2002
Skills
Guest Relations
Initiative and Self-Motivation
Professional Appearance
Reservation Management
Customer service focus
Strong teamwork
Reliability and punctuality
Problem-solving skills
Hospitality services
Timeline
Hospitality Team Member
Hotel Pearla Negra
07.2023 - Current
Chef
Cari Blue
07.2021 - 09.2022
Chef
Salasa Brava
03.2019 - 02.2022
High School Diploma -
Padre Hugo Heinzen
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