Karol Mora
Travel Consultant
Heredia
Summary
Accomplished travel agent with over six years of experience in the tourism industry, specializing in crafting and confirming travel arrangements for domestic and international clients. Expertise in aligning customer preferences with travel policies and regulations, ensuring seamless and compliant travel experiences. Demonstrated ability to deliver personalized service, manage end-to-end bookings efficiently, and provide insightful consultation on travel safety. Eager to leverage operational knowledge and exceptional customer service skills to enhance client satisfaction and streamline travel operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Travel designer
My Costa Rica
05.2025 - Current
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Managed client reservations, modifications, and cancellations with accuracy and efficiency.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
Travel designer
Boena Lodges
02.2024 - 05.2025
- Handling FIT inquiries from Sales Lead till execution (B2C)
- Responsible and meaningful itinerary planning including costing
- Handling all travel logistics, including booking domestic flights, accommodations, transportation, and activities around Costa Rica
Travel Agent
Pacific Trade Winds
05.2023 - 02.2024
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Followed up with customers to increase customer service with travel plans.
Scheduling Specialist
Smile Direct Club
12.2020 - 04.2023
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Acted as first point of contact and set appointments for prospective clients.
- Provided detailed information about available services and requirements.
- Called customers to coordinate schedules and set appointments.
Receptionist
Sarapiquí’s Rainforest Lodge
01.2022 - 08.2022
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collected room deposits, fees, and payments.
Customer Care Specialist
Smile Direct Club
07.2020 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
Tour Guide
Greentique Wildlife Refuge
04.2019 - 03.2020
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
Concierge
Arenas Del Mar Beachfront & Rainforest Resort
11.2018 - 03.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
Travel Agent
Gray Line
03.2017 - 09.2018
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided emergency travel assistance, offering peace of mind and support to clients during their journeys.
- Fostered positive relationships with hotels, transportation and tour operators, enhancing service offerings and client experiences.
- Conducted thorough research to stay informed about new travel destinations, trends, and safety measures.
Education
Certificate - Quality in tourism services
Instituto Nacional De Aprendizaje
04.2021
Bachelor's Degree - Eco tourism Management
Universidad Técnica Nacional
11.2018
Certificate - English
Instituto Nacional De Aprendizaje
11.2014
Skills
- Travel logistics planning
- Customer engagement and sales enhancement
- Custom itinerary development
- Experienced with Salesforce and HubSpot
- Familiarity with travel management systems
- Customer service excellence
- Bilingual communication skills
Certification
- Certified Tour Guide, valid through October 2028
- Driver’s License (B1), valid through November 2026
Additional Information
- Available to relocate and work flexible hours.
- Experienced with remote work and virtual communication tools.
- Current passport valid through 2027, ready for FAM trips or site visits.
- High-speed internet and home office setup.
Languages
Spanish - Advanced
English - Fluent
Accomplishments
As a Costa Rica travel specialist, I have successfully designed and executed over 300 custom itineraries for travelers from North America and Europe, ensuring seamless experiences from arrival to departure. My deep knowledge of the country's regions, national parks, accommodations, and logistics allows me to create personalized trips that align with each client's interests, budget, and travel style.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel designer
My Costa Rica
05.2025 - Current
Travel designer
Boena Lodges
02.2024 - 05.2025
Travel Agent
Pacific Trade Winds
05.2023 - 02.2024
Receptionist
Sarapiquí’s Rainforest Lodge
01.2022 - 08.2022
Scheduling Specialist
Smile Direct Club
12.2020 - 04.2023
Customer Care Specialist
Smile Direct Club
07.2020 - 12.2020
Tour Guide
Greentique Wildlife Refuge
04.2019 - 03.2020
Concierge
Arenas Del Mar Beachfront & Rainforest Resort
11.2018 - 03.2019
Travel Agent
Gray Line
03.2017 - 09.2018
Bachelor's Degree - Eco tourism Management
Universidad Técnica Nacional
Certificate - Quality in tourism services
Instituto Nacional De Aprendizaje
Certificate - English
Instituto Nacional De Aprendizaje
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