Karol Rojas Munoz

• Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
• Optimized resource allocation, enabling the department to meet tight deadlines and achieve project goals.
• Boosted team performance by developing strategies to increase knowledge, CARE culture and improve performance.
• Championed process improvements in response to identified inefficiencies, resulting in enhanced organizational effectiveness.
• Increased customer satisfaction levels implementing different initiatives based on data analysis.
• Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
• Comply QMS requirements by design workflows.
• Fostered a culture of continuous improvement.

• Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
• Business transition supervisor. Transition of Dental Scanner business from Cadent to iTero .
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Evaluated customer needs and feedback to drive product and service improvements.
• Created and managed project plans, timelines and budgets.
• Participated in recruitment efforts, interviewing potential candidates to ensure they were good fit for the company culture and possessed necessary skills for success on the job.
• Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
• Educated staff on organizational mission and goals to help employees achieve success.
• Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.

• Evaluation of calls to ensure achieving QA requirements.
• Provided feedback to agents based on deficiencies found.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Evaluated effectiveness of corrective actions taken in response to identified quality issues, ensuring long-lasting improvements were achieved.

• Provide written support to EMEA and APAC markets.
• Provide telephony support to USA and CA.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Tracked customer service cases and updated service software with customer information.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about CX treatment plans and services offered.

• Provide clinical training to new hires. How to design aligners.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Established and maintained quality control standards.
• Increased employee satisfaction by introducing flexible learning options such as self-paced courses and remote workshops.

Responsible for designing 3D Orthodontic Treatments using Align Technology's proprietary CAD dental design software (OrthoCAD) from digitally scanned files of patients from our customers (Orthodontists and GP Dentists).

During my years of services I was part of 3 teams: gingiva, toothshaper and set up and stage.