Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassandra Gutierrez Cubero

Business Presentation Designer
San Jose

Summary

Experienced with creating visually appealing and functional designs across various media. Utilizes design principles and software tools to produce compelling visuals. Track record of enhancing brand identity and user experience through creative and precise design solutions.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Business Presentation Designer

McKinsey & Company
Heredia, Provincia de Heredia
10.2022 - 10.2025
  • Transforms complex business information into clear, easy-to-understand visual stories through creative strategies.
  • Creates professional presentations, ranging from single slides for meetings to customized, multi-slide decks with infographics, illustrations, and data visualizations.
  • Works directly with consultants to understand their message and with other design team members to ensure high-quality and consistent output.
  • Ensures all work aligns with McKinsey and client brand and design guidelines, maintaining a high standard of quality and attention to detail.
  • Collaborates with consultants to find the most effective visual solutions for their specific needs and audience.

Seller Support Associate

Amazon
Heredia, Provincia de Heredia
07.2021 - 10.2022
  • Delivered timely, high-quality support to Sellers, Brand Owners, and Vendors by resolving account, operational, and technical issues.
  • Managed high-volume interactions across multiple channels (phone, email, and chat) to assess needs, investigate issues, and provide effective solutions.
  • Educated and guided sellers on platform policies to ensure compliance and a positive seller experience.
  • Accurately documented customer interactions and leveraged data insights to identify trends and support process improvements.
  • Escalated complex or unresolved cases to specialized internal teams, including Payments and Investigations, ensuring timely resolution.
  • Consistently met performance targets for quality, productivity, and first-contact resolution.

Technical Support Agent

HP Inc
Heredia, Provincia de Heredia
12.2017 - 07.2021
  • Provide technical support for printers of the commercial line
  • Determinate which specific part of the printer is causing print quality issues, noise issues, energy issues or connectivity issues
  • Determinate programs that can be causing software issues in relation to the connection in between printers and computer
  • Sent parts and create orders and onsite appointments to correct problems as part of the devices warranty
  • Follow up on remote resolve cases, unsolved complex cases and order services

QA Agent

ACNET Center
San Ramon, Provincia de Cartago
12.2016 - 10.2017
  • Review performance data to monitor and measure productivity, goal progress and activity levels of the agents who provided support to customer

Call Center Agent

Convergys
Heredia, Provincia de Heredia
03.2016 - 12.2016
  • Provided basic internet service to families with low economic recourse
  • Determinate which families gathered the requirements to be able to apply for the service
  • Review documents like food stamps, community college and programs for elders in order to approve service for individual or families
  • Resolve basic internet issues

Education

Bachelor of Arts - Public Design

Universidad De Las Ciencias Y Las Artes
San Jose
02.2026

Bachelor of Arts - Plastic Arts

Universidad De Costa Rica
San Ramon
01.2017

Some College (No Degree) - General Studies

Universidad Estatal A Distancia (UNED)
Palmares

High School Diploma -

Instituto Julio Acosta García
San Ramon
12.2014

Some College (No Degree) - Creative thinking

Domestika Course

Skills

Ability to work under pressure

Teamwork

Design implementation

Project presentations

Concept development

Teamwork skills

Illustration

Analytical skills

Visual communication

Presentation design

Design strategy

Multi-tasking

Creative thinking

Attention to detail

Time management

Problem-solving abilities

Timeline

Business Presentation Designer

McKinsey & Company
10.2022 - 10.2025

Seller Support Associate

Amazon
07.2021 - 10.2022

Technical Support Agent

HP Inc
12.2017 - 07.2021

QA Agent

ACNET Center
12.2016 - 10.2017

Call Center Agent

Convergys
03.2016 - 12.2016

Bachelor of Arts - Public Design

Universidad De Las Ciencias Y Las Artes

Bachelor of Arts - Plastic Arts

Universidad De Costa Rica

Some College (No Degree) - General Studies

Universidad Estatal A Distancia (UNED)

High School Diploma -

Instituto Julio Acosta García

Some College (No Degree) - Creative thinking

Domestika Course
Kassandra Gutierrez CuberoBusiness Presentation Designer