Kassandra Gutierrez Cubero
Business Presentation Designer
San Jose
Summary
Experienced with creating visually appealing and functional designs across various media. Utilizes design principles and software tools to produce compelling visuals. Track record of enhancing brand identity and user experience through creative and precise design solutions.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Business Presentation Designer
McKinsey & Company
Heredia, Provincia de Heredia
10.2022 - 10.2025
- Transforms complex business information into clear, easy-to-understand visual stories through creative strategies.
- Creates professional presentations, ranging from single slides for meetings to customized, multi-slide decks with infographics, illustrations, and data visualizations.
- Works directly with consultants to understand their message and with other design team members to ensure high-quality and consistent output.
- Ensures all work aligns with McKinsey and client brand and design guidelines, maintaining a high standard of quality and attention to detail.
- Collaborates with consultants to find the most effective visual solutions for their specific needs and audience.
Seller Support Associate
Amazon
Heredia, Provincia de Heredia
07.2021 - 10.2022
- Delivered timely, high-quality support to Sellers, Brand Owners, and Vendors by resolving account, operational, and technical issues.
- Managed high-volume interactions across multiple channels (phone, email, and chat) to assess needs, investigate issues, and provide effective solutions.
- Educated and guided sellers on platform policies to ensure compliance and a positive seller experience.
- Accurately documented customer interactions and leveraged data insights to identify trends and support process improvements.
- Escalated complex or unresolved cases to specialized internal teams, including Payments and Investigations, ensuring timely resolution.
- Consistently met performance targets for quality, productivity, and first-contact resolution.
Technical Support Agent
HP Inc
Heredia, Provincia de Heredia
12.2017 - 07.2021
- Provide technical support for printers of the commercial line
- Determinate which specific part of the printer is causing print quality issues, noise issues, energy issues or connectivity issues
- Determinate programs that can be causing software issues in relation to the connection in between printers and computer
- Sent parts and create orders and onsite appointments to correct problems as part of the devices warranty
- Follow up on remote resolve cases, unsolved complex cases and order services
QA Agent
ACNET Center
San Ramon, Provincia de Cartago
12.2016 - 10.2017
- Review performance data to monitor and measure productivity, goal progress and activity levels of the agents who provided support to customer
Call Center Agent
Convergys
Heredia, Provincia de Heredia
03.2016 - 12.2016
- Provided basic internet service to families with low economic recourse
- Determinate which families gathered the requirements to be able to apply for the service
- Review documents like food stamps, community college and programs for elders in order to approve service for individual or families
- Resolve basic internet issues
Education
Bachelor of Arts - Public Design
Universidad De Las Ciencias Y Las Artes
San Jose02.2026
Bachelor of Arts - Plastic Arts
Universidad De Costa Rica
San Ramon01.2017
Some College (No Degree) - General Studies
Universidad Estatal A Distancia (UNED)
PalmaresHigh School Diploma -
Instituto Julio Acosta García
San Ramon12.2014
Some College (No Degree) - Creative thinking
Domestika Course
Skills
Ability to work under pressure
Teamwork
Design implementation
Project presentations
Concept development
Teamwork skills
Illustration
Analytical skills
Visual communication
Presentation design
Design strategy
Multi-tasking
Creative thinking
Attention to detail
Time management
Problem-solving abilities
Timeline
Business Presentation Designer
McKinsey & Company
10.2022 - 10.2025
Seller Support Associate
Amazon
07.2021 - 10.2022
Technical Support Agent
HP Inc
12.2017 - 07.2021
QA Agent
ACNET Center
12.2016 - 10.2017
Call Center Agent
Convergys
03.2016 - 12.2016
Bachelor of Arts - Public Design
Universidad De Las Ciencias Y Las Artes
Bachelor of Arts - Plastic Arts
Universidad De Costa Rica
Some College (No Degree) - General Studies
Universidad Estatal A Distancia (UNED)
High School Diploma -
Instituto Julio Acosta García
Some College (No Degree) - Creative thinking
Domestika Course