Katherine Diaz Trejos
Alajuela,Alajuela
Summary
Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports.
Overview
4
4
years of professional experience
Work History
Latam Test and Assistence
Faundever, verizon
08.2019 - Current
- Attended training to gain knowledge of program needs for test failure diagnosis and repair.
- Communicated product failures and testing problems with local carrier and Verizon department.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Followed safety protocols while handling hazardous materials.
- Investigated customer complaints to take necessary corrective actions.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Coordinated with systems partners to finalize designs and confirm requirements.
Retail Suport Services
Amazon
02.2023 - 07.2023
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Researched issues to obtain appropriate answers to customer inquiries.
Customer Retention Agent
SSG
08.2022 - 02.2023
- Developed new strategies for customer retention activities.
- Adhered to appropriate legal scripting when required.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
03.2020
High School Diploma -
12.2019
02.2018
Skills
- Remote Management
- Automated Test Development
- Team Meetings
- Testing Procedures
- Problem Documentation
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Upper intermediate
B2
Timeline
Retail Suport Services - Amazon
02.2023 - 07.2023
Customer Retention Agent - SSG
08.2022 - 02.2023
Latam Test and Assistence - Faundever, verizon
08.2019 - Current
Centro De Estudios Brasilenos - ,
Mguel Obregon - High School Diploma,
Intensa - ,
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