Summary
Overview
Work History
Education
Skills
Languages
Timeline

Katherine Diaz Trejos

Alajuela,Alajuela

Summary

Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports.

Overview

4
4
years of professional experience

Work History

Latam Test and Assistence

Faundever, verizon
08.2019 - Current
  • Attended training to gain knowledge of program needs for test failure diagnosis and repair.
  • Communicated product failures and testing problems with local carrier and Verizon department.
  • Followed standard operating procedures for inspections and tests.
  • Recorded inspection and test results on data sheets.
  • Followed safety protocols while handling hazardous materials.
  • Investigated customer complaints to take necessary corrective actions.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Coordinated with systems partners to finalize designs and confirm requirements.

Retail Suport Services

Amazon
02.2023 - 07.2023
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Researched issues to obtain appropriate answers to customer inquiries.

Customer Retention Agent

SSG
08.2022 - 02.2023
  • Developed new strategies for customer retention activities.
  • Adhered to appropriate legal scripting when required.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Centro De Estudios Brasilenos
03.2020

High School Diploma -

Mguel Obregon, San Jose
12.2019

Intensa , Alajuela
02.2018

Skills

  • Remote Management
  • Automated Test Development
  • Team Meetings
  • Testing Procedures
  • Problem Documentation

Languages

Spanish
Native language
English
Advanced
C1
Portuguese
Upper intermediate
B2

Timeline

Retail Suport Services - Amazon
02.2023 - 07.2023
Customer Retention Agent - SSG
08.2022 - 02.2023
Latam Test and Assistence - Faundever, verizon
08.2019 - Current
Centro De Estudios Brasilenos - ,
Mguel Obregon - High School Diploma,
Intensa - ,

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Katherine Diaz Trejos