Oscar Javier Espinoza Ortega
San José,SJ
Summary
- I consider myself a person with great attitude, proactive, completely responsible when it comes to work assignments.
- Skilled committed to addressing customer concerns with speed, accuracy and professionalism.
- Expert in delivering support services and resolving customer complaints. Trained in Bold. Resourceful who consistently meets and exceeds productivity goals.
- Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Overview
5
5
years of professional experience
Work History
Tech Support Representative
Clearsource
San Rafael Escazu, San Jose
09.2022 - 10.2023
- Generated reports and updated files and documentation.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Provided real-time support to everyday users of modern outd cooking appliance.
- Organized bench supplies and performed inventory counts.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Maintained records, logs and lifecycle documentation of work requests.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Customer Service Agent
Convergys/Concentrix
Pavas CR4, San Jose
06.2019 - 04.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Tech Support Specialist
Concentrix/Convergys
Aurora , Heredia
08.2018 - 07.2019
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Education
Customer Tech Support Specialist - Career And Technical Education
Clearsource
San Rafael Escazú 04.2023
Graduated in Proclaim - Providers
Concentrix
Pavas CR4, San José 10.2019
Graduated in DirecTV - Tech Support Specialist
Convergys
Aurora, Heredia09.2019
Skills
- Superior communication skills
- MS Office proficient
- Cheerful and energetic
- Flexible scheduling
- Effective team player
- Staff training and development
- Dependable and reliable
- Strong organizational skills
- Seasoned in conflict resolution
- Sharp problem solver
- Energetic work attitude
- Large cash/check deposits expert
- Telephone inquiries specialist
- Customer service expert
Timeline
Tech Support Representative
Clearsource
09.2022 - 10.2023
Customer Service Agent
Convergys/Concentrix
06.2019 - 04.2022
Tech Support Specialist
Concentrix/Convergys
08.2018 - 07.2019
Customer Tech Support Specialist - Career And Technical Education
Clearsource
Graduated in Proclaim - Providers
Concentrix
Graduated in DirecTV - Tech Support Specialist
Convergys
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