Katherine Roman
Customer Service Representative/Interpreter/Technical Support
Alajuela, Costa Rica
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2025
2025
years of professional experience
Work History
Interpreter
CyraCom
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Technical Support Representative
Teleperformance
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Ticket Dispatcher
DXC Technology
- Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
Customer Service Representative
BV Media
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Retain customers so they could keep our products.
- Handled reimbursement processes.
Case Manager
Movate
02.2022 - 10.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Called customers and dealers to check on vehicle status and provide updates daily.
Education
High School Diploma -
Liceo Experimental Bilingue De Grecia
Grecia, Costa Rica 05.2001 -
GED -
Educacion Abierta Por Madurez
Poas, Costa Rica 05.2001 -
TOEIC Certification -
Liceo Experimental Bilingue De Grecia
Grecia, Costa Rica 05.2001 -
Skills
Technical Support
Customer Service
Problem-Solving
Multitasking Abilities
Excellent Communication
Active Listening
Attention to Detail
Friendly and Patient
Timeline
Case Manager
Movate
02.2022 - 10.2024
High School Diploma -
Liceo Experimental Bilingue De Grecia
05.2001 -
GED -
Educacion Abierta Por Madurez
05.2001 -
TOEIC Certification -
Liceo Experimental Bilingue De Grecia
05.2001 -
Interpreter
CyraCom
Technical Support Representative
Teleperformance
Ticket Dispatcher
DXC Technology
Customer Service Representative
BV Media
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