Katherine Vidal
Buenos Aires, Puntarenas,Costa Rica
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Spanish Medical Interpreter
Language Line Solutions
Remote, Costa Rica
01.2021 - Current
- Facilitated communication between Spanish-speaking patients and healthcare providers.
- Utilized interpretation tools and resources to enhance service quality.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Acted as a cultural bridge between providers and Spanish speaking families regarding health care decisions.
Customer Retention Representative
Ballena Media
Remote, San José, Costa Rica
10.2019 - 01.2021
- Resolved customer complaints by identifying root causes and proposing solutions.
- Provided support for retention strategies through effective communication.
- Participated in team meetings to discuss best practices for retention strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Chat and Email Representative
Ballena Media
San José, Costa Rica
09.2016 - 10.2019
- Provided timely responses to customer inquiries via live chat platform.
- Assisted customers with product information and troubleshooting issues effectively.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Strengthened customer retention by offering discount options.
Tier 1 Technical Support Representative
Kareo
Heredia , Costa Rica
06.2016 - 08.2016
- Resolved technical issues for clients using Kareo's healthcare software.
- Provided product knowledge support to enhance user understanding of features.
- Escalated unresolved issues to senior support staff for further investigation.
- Managed the configuration and setup of customer accounts and systems.
Customer Service Representative
Time Warner Cable
Heredia , Costa Rica
01.2016 - 06.2016
- Educated customers on product features and benefits effectively.
- Managed high-volume inbound calls with professionalism and efficiency.
- Assisted in training new representatives on company policies and systems.
- Offered resolutions to de-escalate calls and solve customer issues.
Citibank Customer Service Representative
Sykes
Heredia, Costa Rica
11.2013 - 04.2015
- Assisted customers with account inquiries and transaction processing.
- Addressed customer complaints and resolved issues promptly with professionalism.
- Verified customer information to ensure accuracy of account data.
- Helped customers understand and use mobile applications and online banking.
Education
High School Diploma -
Eastern York High School
Wrightsville, Pennsylvania,USA01-2012
Skills
- Professional telephone voice
- Resolving issues
- Interpersonal skills
- Call documentation skills
- High-energy attitude
- Multitasking
Timeline
Spanish Medical Interpreter
Language Line Solutions
01.2021 - Current
Customer Retention Representative
Ballena Media
10.2019 - 01.2021
Chat and Email Representative
Ballena Media
09.2016 - 10.2019
Tier 1 Technical Support Representative
Kareo
06.2016 - 08.2016
Customer Service Representative
Time Warner Cable
01.2016 - 06.2016
Citibank Customer Service Representative
Sykes
11.2013 - 04.2015
High School Diploma -
Eastern York High School
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