Katherine Gutiérrez
Senior Credit Risk Analyst
San José
Summary
10 Years experience working at Finance Shared Services in Order to Cash for many markets across Americas. Global working model experience for the last 2 years as a Senior Credit Risk analyst.
Overview
15
15
years of professional experience
5
5
Certificates
Work History
Credit Risk Analyst
MSD - BSC Costa Rica
2022.07 - Current
- Joined the Global Credit Risk and Master Data to start a new work model to deliver service globally, started under several standardization process which have led to successful operating team and granted great exposure among financial and commercial teams
- Main challenge has been working with non-standardized countries like Brazil and Argentina and one of the best takeaways was being able to offer them solutions that adapt to their specifics while being in compliance with the company's procedures
- Delivered results in short time by quickly adjusting to changes in procedures
- Adjusted my way of working to a more independent way based in work instructions and online trainings
- Provided solutions for Argentina market regarding their commercial sales forecast being impacted with FX rate volatility and price inflation
- Quickly learned to support and ask for support from teams in different continents which has helped me to excel at collaborating across the company.
Customer account team
MSD - BSC Costa Rica
2020.07 - 2022.07
- Analyze customer's profiles to identify if they comply with the different legal requirements for direct purchasing of vaccines from Merck and approve or reject their enrollment for an account within the US territory
- Accomplishments during this role: Worked with the BCP team on collecting information with the management team for the backup plan among GBS
- Participated on a GIG with the COP team and helped on creating and designing the newsletter to be sent quarterly
- Recently accepted by the SME Controls team to support the global controls project
- Created A3 files for different projects with the Customer Account team to improve the process and provide better results, the most significant accomplishment was the reduction of rework and contacting customers to request additional information.
OTC Senior Analyst
MSD - BSC Costa Rica
9 2017 - 6 2020
- Supporting the Cash Applications processes and bank reconciliations for countries like Brazil and United States
- Migration of several processes related to cash and support on training new hires
- Implementation of quality program at my team to ensure a good performance on the process and identifying training needs
- Accomplishments during this role: Acted as Team Lead during my Supervisor's assignment where she was relocated temporarily to Brazil
- Migrated one process for the US market called Blackline, this was a very important tool that worked on the Cash balance from the credit card payments, working directly with Bank of America and American Express expanded my knowledge to be able to fix many unidentified out of balance from the general ledgers.
AR Analyst
Vertiv
2016.06 - 2017.08
- Working at the financial department for Brazil accounts
- Daily activities are based in collecting, reconciling, and allocating payments from clients
- I'm in charge of generating aging reports from SAP to collect and feed other reports like accruals and overdue, also managing country specific activities that are legal processes in Brazil when there's bankruptcy or cash flow issues with clients.
Credit & Collections Analyst
Hewlett-Packard
2014.04 - 2016.06
- Review a designated portfolio for top accounts in Brazil to analyze and collect all pending for payment invoices and act as a focal point to escalate issues regarding billing and operational errors
- Achieve KPI's such as queue maintenance, audit, commenting, current amount in portfolio and calling customers
- Collaborate by improving payment trends with slow payer customers.
Fraud prevention Supervisor
Aegis BPO
2013.07 - 2014.03
- Keep updated processes regarding each customer's necessities and help the team to get organized to work backlog cases in an efficient way to comply with the SLA
- Support and evaluate the correct fraud prevention analysis with the agents to ensure that it's consistent with the latest process indicated by the company's partners in Brazil and United States
- Train and provide feedback to agents to improve their skills regarding fraud trends
- Coordinate meetings with the client to discuss account's issues regarding KPI's and follow up on escalations
- Provided the team's OT report and working days report for payroll to HR and coordinated backup for the team's vacations or day off changes.
Finance Assistant
Manpower (Assigned to BASF de Costa Rica S.A)
2010.01 - 2013.01
- Data base management, tool applications like SAP, PASTIS, etc., for creating expense reports and registering company's vendor's data.
Education
No Degree - Advertising With Marketing Emphasis
Universidad Latina De Costa Rica
Heredia 1 2012 - 1 2014
Skills
Analytical Skills
Certification
Scrum Fundamentals
Languages
Spanish
English
Portuguese
French
Accomplishments
Learning highly technical processes for my latest role which now I successfully execute and use my knowledge to improve our tasks and to create working strategies for scenarios which are outside of the standard process, for example creating solutions for markets under agency model like Argentina.
Interests
Strategic planning
Project Management
Leadership
Investigation & Analysis
Timeline
Credit Risk Analyst
MSD - BSC Costa Rica
2022.07 - Current
Customer account team
MSD - BSC Costa Rica
2020.07 - 2022.07
AR Analyst
Vertiv
2016.06 - 2017.08
Credit & Collections Analyst
Hewlett-Packard
2014.04 - 2016.06
Fraud prevention Supervisor
Aegis BPO
2013.07 - 2014.03
Finance Assistant
Manpower (Assigned to BASF de Costa Rica S.A)
2010.01 - 2013.01
No Degree - Advertising With Marketing Emphasis
Universidad Latina De Costa Rica
1 2012 - 1 2014
Scrum Fundamentals
Six Sigma Yellow Belt
Harvard Manage Mentor "Goal Setting"
AI Boot Camp
Corporate Finance Fundamentals
OTC Senior Analyst
MSD - BSC Costa Rica
9 2017 - 6 2020
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