Summary
Overview
Work History
Education
Skills
LENGUAGES.
Timeline
Generic

Katherinne Solis

Heredia,Heredia

Summary

Management it's something I'm genuinely passionate about. I'm very people-oriented—I enjoy developing my team and supporting them as they grow into the best version of themselves. I believe in leading with professionalism while creating a safe, positive environment where everyone feels motivated to keep improving. I promote a mindset of continuous growth and never settling for "good enough." My goal is a challenging and dynamic position where I can share my experience and at the same time add value.

Overview

5
5
years of professional experience

Work History

Account Manager

Bill Gosling Outsourcing
06.2024 - Current
  • Oversee performance management initiatives to ensure productivity, including setting clear objectives and conducting regular reviews of key performance indicators (KPIs).
  • Analyze operational reports to identify trends, uncover areas for improvement, and develop strategic solutions to enhance processes and exceed company performance goals.
  • Monitor staffing levels in alignment with the Resource Balancing Plan to ensure optimal allocation and utilization of company resources.
  • Make informed recommendations regarding hiring, transfers, promotions, and terminations as appropriate to support team effectiveness and business needs.
  • Represent the company professionally in all client interactions, ensuring a high standard of service and communication.
  • Maintain comprehensive and accurate records related to employee and client performance, including performance evaluations, quality audits, attendance, disciplinary actions, productivity metrics, and billing documentation.

Team lead of operations

Bill Gosling Outsourcing
12.2021 - Current
  • Managing the day-to-day activities of the team.
  • Motivating the team to achieve organizational goals.
  • Developing and implementing a timeline to achieve targets.
  • Delegating tasks to team members.
  • Conducting training of team members to maximize their potential.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
  • Conducting quarterly performance reviews.
  • Contributing to the growth of the company through a successful team.
  • Creating a pleasant working environment that inspires the team.

Front Office - Leader Head

Marriott International
01.2020 - 12.2021
  • Supporting, training, and supervising front office staff.
  • Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
  • Handling customer complaints and special requests.
  • Scheduling staff shifts and managing other HR-related tasks.
  • Maintaining an orderly appearance throughout the reception area.
  • Preparing monthly management reports on customer feedback, bookings, and cancellations.
  • Managing the departmental budget.

Education

High School Education -

Lapku High School Institute

Emotional Intelligence - undefined

Instituto Increíble
01.2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Talent management
  • Goal oriented
  • Positive reinforcement
  • Coaching techniques
  • Empathy development
  • Assertiveness training
  • Feedback delivery

LENGUAGES.

Advance English.
Native Spanish.

Timeline

Account Manager

Bill Gosling Outsourcing
06.2024 - Current

Team lead of operations

Bill Gosling Outsourcing
12.2021 - Current

Front Office - Leader Head

Marriott International
01.2020 - 12.2021

Emotional Intelligence - undefined

Instituto Increíble

High School Education -

Lapku High School Institute

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Katherinne Solis