Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Katsy Meza

Katsy Meza

English Teacher
San José,SJ

Summary

Dynamic educator and team leader with a proven track record at Colegio Metodista, enhancing student motivation and comprehension through innovative lesson planning and multimedia strategies. Expert in classroom management and online instruction, I've significantly improved academic outcomes. Skilled in problem-solving and student support, my approach fosters a positive and engaging learning environment.

Overview

26
26
years of professional experience
2
2
Languages

Work History

English Teacher

Colegio Metodista
04.2017 - 12.2024
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Created and implemented activities to foster critical thinking skills of students.
  • Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
  • Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.

English Tutor

Independent Work
01.2016 - 04.2017
  • Improved students' written and verbal English skills through personalized learning programs.
  • Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
  • Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
  • Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
  • Mentored students in proper punctuation, spelling and sentence structure use.
  • Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
  • Enhanced vocabulary acquisition through engaging and interactive language games.

Volunteer Manager

VIDA Volunteer Travel
04.2009 - 12.2015
  • Assisted program managers and sponsors with entering client data into CRM and taking clients' calls and referrals.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
  • Developed volunteer policies and procedures, handbooks and guidelines for volunteers.
  • Managed a team of volunteers, ensuring efficient scheduling and effective communication throughout the organization.
  • Attended community functions to promote awareness of organization and goals,recruit volunteers and expand network of donors and volunteers.
  • Delivered community presentations to educate about programs and services offered by organization and inform general public on how to volunteer.
  • Held volunteer seminars and training sessions to promote solidarity between volunteers and understanding of mission and goals of organization.
  • Managed aspects of program activities and services, overseeing operations of volunteers and mentors and personally corresponding with key donors.

Operations Customer Service Manager

GINKO ADVENTURES INC.
09.2007 - 02.2009
  • Reduced response times for customer inquiries by creating efficient workflows and prioritizing tasks.
  • Spearheaded initiatives to improve employee engagement, fostering a positive work environment that boosted overall team morale and performance.
  • Collaborated with sales teams to identify growth opportunities and develop targeted marketing campaigns that increased revenue streams.
  • Enhanced customer satisfaction by streamlining operations processes and implementing effective communication strategies.
  • Established lasting partnerships with vendors through strong relationship-building skills, negotiating favorable terms that benefited both parties involved.
  • Resolved escalated customer complaints with diplomacy, resulting in amicable solutions that maintained long-term relationships.
  • Evaluated employee performance on an ongoing basis providing constructive feedback and implementing personalized development plans that strengthened the team''s capabilities.
  • Trained and guided team members to maintain high productivity and performance metrics.

Customer Service Manager

Hollywood Sportsbook International
03.1999 - 07.2006
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Kept accurate records to document customer service actions and discussions.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.

Education

Bachillerato of Psychology - Psychology

Universidad Latina De Costa Rica
San Pedro De Montes De Oca
05.2001 -

No Degree - Licentiate in Psychology

Universidad Centroamericana De Ciencias Sociales
San Pedro De Montes De Oca
05.2001 -

Licenciate in Education - Education

Universidad Estatal A Distancia
Sabanilla De Montes De Oca
05.2001 -

Skills

Lesson planning

Additional Information

Additional Responsibilities
  • Evaluation Committee Member: Collaborated with the English Coordinator to review, edit, and enhance exams for all English teachers, ensuring alignment with curriculum standards and accuracy in assessment design.
  • Curriculum Adaptation Committee Member: Actively participated in analyzing special needs cases and developed tailored curricular adjustments in collaboration with teachers to support diverse student learning needs.
  • Executive Delegate for National Standardized Tests: Represented the school annually in administering and overseeing National Standardized Tests at other institutions, ensuring compliance with national testing protocols and guidelines.

Timeline

English Teacher

Colegio Metodista
04.2017 - 12.2024

English Tutor

Independent Work
01.2016 - 04.2017

Volunteer Manager

VIDA Volunteer Travel
04.2009 - 12.2015

Operations Customer Service Manager

GINKO ADVENTURES INC.
09.2007 - 02.2009

Bachillerato of Psychology - Psychology

Universidad Latina De Costa Rica
05.2001 -

No Degree - Licentiate in Psychology

Universidad Centroamericana De Ciencias Sociales
05.2001 -

Licenciate in Education - Education

Universidad Estatal A Distancia
05.2001 -

Customer Service Manager

Hollywood Sportsbook International
03.1999 - 07.2006

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Katsy MezaEnglish Teacher