Kayson Ng

• Provide assistance to students’ Hostel Admission queries via phone, email and counter, while maintaining service standards.
• Guide students through hostel applications
• Guide students through the process for acceptance of hostel offers
• Answer enquiries related to campus housing
• Handle feedback from students
• Provide advice on hostel appeals and off-campus housing options
• Troubleshoot technical issues with students
• Liaise with Hostel Admission Services to resolve students’ requests swiftly.
• Evaluate hostel appeals and provide appeal results to students.
• Ability to distinguish when to escalate a case, and follow through from start to end.
• Coordinate with Hostel Admission Services to update and conduct regular maintenance of the Hostel Admission FAQ portal.
• Access reports and compile monthly data on Hostel Admissions emails and FAQ visits.
• Any other general administrative support duties that may be assigned from time to time.

• Meet and greet passenger at Self Service Kiosk (SSK) and processed check in for passengers of Cathay Pacific Airlines

• Gate duties of Cathay Pacific coordinating Arrival and Departure Flight

• Liaised with officer/supervisor/airline rep on other aviation duties

• Trained to operate SITA Althea Customer Management System

• Assisted to re-designed and re-engineer business and operations processes
related to car park management so that there would be tight
integration between operations and technology

• Assisted to oversee, analysed and revamped various customer touchpoints so as to improve HDB's customer service journeys

• Assisted for Designed, implement and administer work processes for new policies and programmes

• Assisted to Administered IT systems to support business functions and operations

• Collaborated with other government agency counterparts on operational work processes, systems development and management

• Assisted on other carparking policy review, strategic planning and operations management

• Meet and greet passenger at Self Service Kiosk (SSK) of Cathay Pacific

• Gate duties of Cathay Pacific coordinating Arrival and Departure Flight • Encouraged passengers to use SSK

• Liaised with Officer/Supervisor on the Queue Process

• Liaised with Officer/Supervisor/Airline Rep on other aviation duties

• Worked with several clients (SMEs) providing services from Culinary to Marketing Advice and Development, R&D, Strategies and redevelopment concepts to improve overall services branding awareness, both local and overseas.

• Overseas Projects: Taipei, Hong Kong, Bangkok and Nanjing

• Provided market research, held focus group and surveys for better awareness and improvements to services and technical handling.

• Worked with several individuals, in providing start-up advice. • Developed new recipes for clients

• R&D on recipe alternatives for clients (Alternative usage of non halal products for halal uses)

• Worked with some clients on private events utilizing our culinary skills

• Developed and founded the websites/business of Ask Mays, Chef Clicks and The Food Initiate

• Attended Networking Events, Industry Events and Partners’ Events to keep up to date with the Market and stay relevant with the current trends.

• Improved Work and Operational Processes for Clients and companies by utilizing SKU management and other collective data.

• Implementing Systems and Conducting checks to ensure food handlers practice good food and personal hygiene during food preparation. Educating and reminding food handlers to practice good hygiene, and identifying lapses and taking prompt corrective action.

• Developed New Business Concepts
• Auditing & Improving Existing Business Concepts (Systems, Management & Misc Problem Solving)
• Provided Market, Industry & Competitor Research and Analysis backed with Business Case Comparisons
  Created and Implemented Inventory & Cost Management System
• Developed Strategies & Provided Insights and Execution on Business & Marketing Management
• Create/Design & Innovate New Recipes and Menu
  Conducted Taste Tests & Implemented a Fair Evaluation System
• Coordinated and Managed Projects with industry Partners, Internal Departments and Ground Crew
  Supplier/Partner Sourcing & Networking (Locally & Overseas – Thailand
• Oversee Food and Hygiene compliance and Sanitation Standards by conducting regular Audit Checks
• Systematic Approach to ordering of ingredients and kitchen supplies to reduce wastage