Summary
Overview
Work History
Education
Skills
Timeline
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Keilin Karina Hidalgo Salas

Business Analyst Senior
Sarchi, Valverde Vega

Summary

Dynamic Senior Business Analyst with a proven track record at Experian, adept in stakeholder management and Agile methodologies. Skilled in requirements gathering and business process improvement, I enhance project outcomes through effective communication and collaboration. Committed to delivering exceptional results while maintaining a strong consumer focus and fostering team adaptability.

Overview

19
19
years of professional experience
2
2
Languages

Work History

Senior Business Analyst

Experian
08.2015 - Current
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.

Infrastructure Analyst

Hewlett Packard Enterprise
11.2011 - 07.2015
  • Collaborated with vendors to troubleshoot hardware failures, resulting in minimal impact on operations.
  • Managed virtual server environments using hypervisor technology for efficient utilization of resources.
  • Enhanced system performance by implementing infrastructure upgrades and optimizations.
  • Conducted capacity planning exercises to anticipate future growth and maintain optimal system performance levels.

Customer Service Representative

Sykes Call Center
03.2006 - 05.2009
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Bound Brook High School
Bound Brook New Jersey USA
05.2001 -

Skills

Agile methodology

Stakeholder management

Requirements gathering

Business process mapping

Great customer service

Consumer focus

Microsoft skills

Project management

Timeline

Senior Business Analyst

Experian
08.2015 - Current

Infrastructure Analyst

Hewlett Packard Enterprise
11.2011 - 07.2015

Customer Service Representative

Sykes Call Center
03.2006 - 05.2009

High School Diploma -

Bound Brook High School
05.2001 -

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Keilin Karina Hidalgo SalasBusiness Analyst Senior