Summary
Overview
Work History
Education
Skills
Timeline
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Keily Aguilar Mora

San Rafael

Summary

Diligent Customer Service Agent with background in providing exceptional bilingual customer service. Proven ability to resolve customer issues efficiently and enhance client satisfaction. Demonstrated skills in communication and problem-solving.

Overview

2
2
years of professional experience

Work History

Bilingual Customer Service Representative

Racsa CR
02.2024 - 06.2025
  • Management of multiple systems for data extraction, validation, and analysis to support decision-making.
  • Strong attention to detail, ensuring accuracy in data handling and process execution.
  • Excellent communication and interpersonal skills, fostering positive relationships with clients and colleagues.
  • Resolved customer inquiries efficiently through various communication channels.
  • Collaborated with team members to streamline service processes and improve response times.
  • Remote, Full time.

Web Developer | High School Intern

CACP: Agricultural Center of Paraíso
10.2023 - 12.2023
  • Collaborated with cross-functional teams to design, develop, and maintain web applications, ensuring seamless communication and alignment of project goals.
  • Adapted to evolving project requirements and deadlines, demonstrating problem-solving skills and the ability to troubleshoot and resolve technical issues efficiently.
  • Utilized HTML, CSS, and JavaScript to construct dynamic web pages that meet client specifications.
  • Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
  • Full time.

Education

Bachelor - Data Science Engineering

Fidélitas University
San José
02-2029

Course - Data Visualization with Power BI

Fidélitas University
San José
12.2024

Course - Advanced Microsoft Excel

Fidélitas University
San José
11.2024

High School Diploma - Software Development

Colegio Técnico Profesional Mario Quirós Sasso
Cartago
12.2023

Course - Programming Essentials in Python

Cisco Networking Academy
Cartago
01.2022

Skills

  • Proficient in data visualization
  • Fluent in Spanish (native) and English (C1)
  • Effective interpersonal communication
  • Problem-solving
  • Multitasking and organization
  • Verbal and written communication
  • Technical troubleshooting
  • Experience with SQL databases

Timeline

Bilingual Customer Service Representative

Racsa CR
02.2024 - 06.2025

Web Developer | High School Intern

CACP: Agricultural Center of Paraíso
10.2023 - 12.2023

Bachelor - Data Science Engineering

Fidélitas University

Course - Data Visualization with Power BI

Fidélitas University

Course - Advanced Microsoft Excel

Fidélitas University

High School Diploma - Software Development

Colegio Técnico Profesional Mario Quirós Sasso

Course - Programming Essentials in Python

Cisco Networking Academy
Keily Aguilar Mora