Keily Aguilar Mora
San Rafael
Summary
Diligent Customer Service Agent with background in providing exceptional bilingual customer service. Proven ability to resolve customer issues efficiently and enhance client satisfaction. Demonstrated skills in communication and problem-solving.
Overview
2
2
years of professional experience
Work History
Bilingual Customer Service Representative
Racsa CR
02.2024 - 06.2025
- Management of multiple systems for data extraction, validation, and analysis to support decision-making.
- Strong attention to detail, ensuring accuracy in data handling and process execution.
- Excellent communication and interpersonal skills, fostering positive relationships with clients and colleagues.
- Resolved customer inquiries efficiently through various communication channels.
- Collaborated with team members to streamline service processes and improve response times.
- Remote, Full time.
Web Developer | High School Intern
CACP: Agricultural Center of Paraíso
10.2023 - 12.2023
- Collaborated with cross-functional teams to design, develop, and maintain web applications, ensuring seamless communication and alignment of project goals.
- Adapted to evolving project requirements and deadlines, demonstrating problem-solving skills and the ability to troubleshoot and resolve technical issues efficiently.
- Utilized HTML, CSS, and JavaScript to construct dynamic web pages that meet client specifications.
- Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
- Full time.
Education
Bachelor - Data Science Engineering
Fidélitas University
San José02-2029
Course - Data Visualization with Power BI
Fidélitas University
San José12.2024
Course - Advanced Microsoft Excel
Fidélitas University
San José11.2024
High School Diploma - Software Development
Colegio Técnico Profesional Mario Quirós Sasso
Cartago12.2023
Course - Programming Essentials in Python
Cisco Networking Academy
Cartago01.2022
Skills
- Proficient in data visualization
- Fluent in Spanish (native) and English (C1)
- Effective interpersonal communication
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Technical troubleshooting
- Experience with SQL databases
Timeline
Bilingual Customer Service Representative
Racsa CR
02.2024 - 06.2025
Web Developer | High School Intern
CACP: Agricultural Center of Paraíso
10.2023 - 12.2023
Bachelor - Data Science Engineering
Fidélitas University
Course - Data Visualization with Power BI
Fidélitas University
Course - Advanced Microsoft Excel
Fidélitas University
High School Diploma - Software Development
Colegio Técnico Profesional Mario Quirós Sasso
Course - Programming Essentials in Python
Cisco Networking Academy