Diligent Customer Service Agent with background in providing exceptional bilingual customer service. Proven ability to resolve customer issues efficiently and enhance client satisfaction. Demonstrated skills in communication and problem-solving.
Overview
2
2
years of professional experience
Work History
Bilingual Customer Service Representative
Racsa CR
02.2024 - 06.2025
Management of multiple systems for data extraction, validation, and analysis to support decision-making.
Strong attention to detail, ensuring accuracy in data handling and process execution.
Excellent communication and interpersonal skills, fostering positive relationships with clients and colleagues.
Resolved customer inquiries efficiently through various communication channels.
Collaborated with team members to streamline service processes and improve response times.
Remote, Full time.
Web Developer | High School Intern
CACP: Agricultural Center of Paraíso
10.2023 - 12.2023
Collaborated with cross-functional teams to design, develop, and maintain web applications, ensuring seamless communication and alignment of project goals.
Adapted to evolving project requirements and deadlines, demonstrating problem-solving skills and the ability to troubleshoot and resolve technical issues efficiently.
Utilized HTML, CSS, and JavaScript to construct dynamic web pages that meet client specifications.
Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.