KEILYN JOHANNA UREÑA FERNÁNDEZ
Desamparados
Summary
Person with excellent communication skills, customer service, oriented towards incident resolution, quality control, and performance. Team player, enthusiastic, with good interpersonal skills, works well under pressure, very proactive, and easily adapts to constantly changing environments. Extensive knowledge in AP processes, collections, billing, payments, taxes, and account reconciliation. Accounting knowledge.
Overview
10
10
years of professional experience
Work History
Brazil AP Sr Analyst
3M
07.2021 - Current
- Make payments to both national and international suppliers, ensure invoices are correctly posted in the system, verify payment terms are correct in the system, create debit notes and returns, verify and resolve holds placed by suppliers on 3M orders
- Tax payments, a very delicate process that requires ensuring everything in the system aligns with the Brazilian government
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Reconciliation of both bank and supplier accounts, compliance with audit requests, and SOX controls
- I have been leading several projects to improve processes within the AP and Payments team, which have been very helpful in improving time-consuming processes
Collections Analyst ll
CMA-CGM
08.2020 - 04.2021
- Responsible for accounts receivable for customer billing in Brazil
- Follow-up with customers who have credit with the company to ensure accounts are always up to date
- Track the journey of containers to ensure their arrival at ports is correctly entered into the system
- Follow up on containers with customers to ensure they are returned within the established time and the return is correctly entered into the system to avoid incorrect delay invoices
- Block accounts of customers who do not comply with negotiated payment terms
- Manage and follow up on customer disputes to ensure they are resolved within the established time
- Responsible for guarantee invoices issued to customers
- Ensured adherence to federal and state laws governing debt collection practices, protecting company reputation and minimizing legal risks.
Collections Analyst
Hewlett Packard Enterprise
01.2017 - 08.2020
- Responsible for accounts receivable for customer billing in Brazil
- Refunding processing for duplicate payments or account residuals
- Develop account reconciliations related to invoice and payment movements, as well as bank statements
- Call customers to collect invoices and inform them about their account status
- Knowledge of tax withholding movements and their proper application against invoices
- Identify and follow up on disputes generated by customer billing issues
- Use the SAP system to search for customer payments, verify payment application to corresponding invoices, and check customer and contract information
- Request the correctly application of customer payments
- Identify high-risk customers and carry out Bad Debt, Credit Hold, or Judicial Recovery processes as appropriate
Customer Response Center
Emerson
09.2014 - 01.2017
- Customer service for Latin America and Brazil, report generation, telephone assistance for external and internal customers, product quotation procedures, emergency attention for different countries, emergency purchases, customer claim processing, warranty verification and processing, requisition creation
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
Education
Technician in Financial Accounting Management -
Braulio Carrillo University
Business Administration -
Metropolitan University Castro Carazo
Technician in Accounting -
Jiménez Institute
Technician in Human Resources -
Jiménez Institute
Portuguese -
CIDI Institue
English -
ITB Institute
Skills
- MS Office
- Oracle System
- SAP System
- Sigma 7 System
- Getpaid System
- LARA System
- AS400 System
- Ecomex System
Personal Information
- ID Number: 1-1325-0704
- Date of Birth: 03/09/87
Languages
Spanish
Native language
Advanced Portuguese
Advanced
C1
English
Intermediate
B1
References
- Priscila Tenorio, Manager, Thermo Fisher Costa Rica, 8819-1177
- Yanine Sáchez, Amazon, 8822-5388
- Mayra Cardoza Laguna, 3M, 8909-8934
- José Castillo Porras, Grupo Mutual Alajuela la Vivienda, 8348-6056
- Jose Ureña Fernández, RTR Senior Specialist, 8930-4148
Timeline
Brazil AP Sr Analyst
3M
07.2021 - Current
Collections Analyst ll
CMA-CGM
08.2020 - 04.2021
Collections Analyst
Hewlett Packard Enterprise
01.2017 - 08.2020
Customer Response Center
Emerson
09.2014 - 01.2017
Business Administration -
Metropolitan University Castro Carazo
Technician in Accounting -
Jiménez Institute
Technician in Human Resources -
Jiménez Institute
Portuguese -
CIDI Institue
English -
ITB Institute
Technician in Financial Accounting Management -
Braulio Carrillo University
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