Kelly Ramírez Gutiérrez

• Provide customer service and prescription fulfillment
• Satisfy the patient's needs, demands, and requirements.
• Give personalized attention to patients, including advising on the correct use of products.
• Provide education and information about pharmaceutical products.

• Ensure the correct function of the team, and detect improvement points to provide a better workflow.
• Stayed current on pharmacy practices, new drugs and drug applications and interactions to avoid prescription errors.
• Quick conflict resolution in the emergency area, warranting the best approach and results.
• Planning and setting up chemo-therapies, parenteral nutrition, and chronic medications.
• Realize the correct study of each patient profile and clinical history with good interdisciplinary communication with other healthcare professionals.
• Reviewed patient records and lab results, monitoring comprehensive results to inform medication strategy.
• Provided patient counselling regarding OTC medications.
• Maintained relevant stock by adhering to control principles and proactively driving down holdings to optimise stock levels.

• Provide mentoring and review, analyze, prepare and complete information related to health authorities reports.
• Submit reports within the stipulated time scope to determine the safety profile of Pfizer products and compliance with regulatory requirements.
• Review of cases for accuracy and consistency, including special case scenarios.
• Develop and maintain advanced knowledge of all products within the Pfizer portfolio, as well as the company policies and regulations in different countries worldwide.

Jan 2021 - present

Code: 5820