Kemar Clare Clare
Alajueal, Central
Summary
Dedicated customer services and sales representative who provides exceptional service through active listening and problem solving. Call center representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative (Graveyard Shift)
Inversiones Teribe CSC S.A. (YouWager L.T.D)
08.2019 - 05.2024
- Accurately documented, researched and resolved customer service issues.
- Defused volatile customer situation calmly and courteously.
- Identified chronic customer issues by creating and maintaining complaint log.
- Acted professionally and patiently.
- Take inbound calls and chats.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests for products, services, and company information.
Supply Chain Specialist
Cognizant Technology Solutions De Costa Rica S.R.L
10.2022 - 05.2023
- Discovered most reliable and cost-effective shipping methods by analyzing previous shipment data.
- Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures.
- Worked with suppliers to manage schedules, specifications and quality compliance.
- Revised production schedules to meet dynamic conditions such as supply shortages and backlogs.
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
- Maintained optimal inventory levels to meet operational requirements.
- Oversaw and executed duties to manage client correspondence, scheduling and data communications.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
Travel Counselor
C.W.T
09.2020 - 07.2022
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Customer Service Representative
Roimax Telecentre (S.B.G)
08.2012 - 06.2017
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Created and maintained detailed database to develop promotional sales.
Sales representative
C.N.G Data L.T.D
03.2010 - 08.2011
- Effectively managed a high volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathically and professionally.
- Gathered and verified all required customer information for tracking purpose.
- Understanding customer needs to offer the product that fulfils that needs.
Education
High School Diploma -
St. Georges College High School
01.2005
Skills
- Client relations management
- Call center operation
- Workflow management
- Problem-solving
- Complaint resolution
- Account updating
- Scheduling
- Cultural awareness
- Microsoft Office Suite
- SAP
- Live chat support
Timeline
Supply Chain Specialist
Cognizant Technology Solutions De Costa Rica S.R.L
10.2022 - 05.2023
Travel Counselor
C.W.T
09.2020 - 07.2022
Customer Service Representative (Graveyard Shift)
Inversiones Teribe CSC S.A. (YouWager L.T.D)
08.2019 - 05.2024
Customer Service Representative
Roimax Telecentre (S.B.G)
08.2012 - 06.2017
Sales representative
C.N.G Data L.T.D
03.2010 - 08.2011
High School Diploma -
St. Georges College High School
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