Overview
Work History
Education
Skills
Timeline
Generic

Kendald Fabricio Ureña Zúñiga

Customer Service Representative
San Jose

Overview

7
7
years of professional experience
2
2
Languages

Work History

CUSTOMER SERVICE AGENT

Concentrix
07.2021 - Current
  • Help customers with the use of their devices, investigate accounts for possible fraudulent transactions, prevent unnecessary charges on account and helped with the quality department.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

CUSTOMER SERVICE AGENT

Sykes
07.2020 - 10.2020
  • Functions: guide clients through online banking, help customers with the manage for their credit cards and support other departments with their respective investigations.

Professional Practice

TicoFrut
02.2019 - 04.2019
  • Support biological control department.

Education

Biotechnology Diploma -

Escuela Técnica Agrícola e Industrial
01.2018

No Degree - Computer Networking

Castro Carazo
San Jose
05.2001 -

Industrial Engineering - undefined

Tecnológico de Costa Rica (TEC)
08.2025

English diploma - undefined

Universidad Nacional
01.2012

Skills

  • Team work
  • Effective written and verbal communication
  • Problem-Solving
  • Time Management
  • Adaptability
  • Critical Thinking
  • Analytical Skills
  • Customer Service
  • Decision-making
  • Information verification

Timeline

CUSTOMER SERVICE AGENT

Concentrix
07.2021 - Current

CUSTOMER SERVICE AGENT

Sykes
07.2020 - 10.2020

Professional Practice

TicoFrut
02.2019 - 04.2019

No Degree - Computer Networking

Castro Carazo
05.2001 -

Industrial Engineering - undefined

Tecnológico de Costa Rica (TEC)

English diploma - undefined

Universidad Nacional

Biotechnology Diploma -

Escuela Técnica Agrícola e Industrial

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Kendald Fabricio Ureña ZúñigaCustomer Service Representative