Kendald Fabricio Ureña Zúñiga
Customer Service Representative
San Jose
Overview
7
7
years of professional experience
2
2
Languages
Work History
CUSTOMER SERVICE AGENT
Concentrix
2021.07 - Current
- Help customers with the use of their devices, investigate accounts for possible fraudulent transactions, prevent unnecessary charges on account and helped with the quality department.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
CUSTOMER SERVICE AGENT
Sykes
2020.07 - 2020.10
- Functions: guide clients through online banking, help customers with the manage for their credit cards and support other departments with their respective investigations.
Professional Practice
TicoFrut
2019.02 - 2019.04
- Support biological control department.
Education
Biotechnology Diploma -
Escuela Técnica Agrícola e Industrial
01.2018
No Degree - Computer Networking
Castro Carazo
San Jose 2001.05 -
Industrial Engineering - undefined
Tecnológico de Costa Rica (TEC)
08.2025
English diploma - undefined
Universidad Nacional
01.2012
Skills
- Team work
- Effective written and verbal communication
- Problem-Solving
- Time Management
- Adaptability
- Critical Thinking
- Analytical Skills
- Customer Service
- Decision-making
- Information verification
Timeline
CUSTOMER SERVICE AGENT
Concentrix
2021.07 - Current
CUSTOMER SERVICE AGENT
Sykes
2020.07 - 2020.10
Professional Practice
TicoFrut
2019.02 - 2019.04
No Degree - Computer Networking
Castro Carazo
2001.05 -
Industrial Engineering - undefined
Tecnológico de Costa Rica (TEC)
English diploma - undefined
Universidad Nacional
Biotechnology Diploma -
Escuela Técnica Agrícola e Industrial