Kenneth Erazo Aceituno
Computer Engineering
Colonia Las Brisas, 21 Calle, 9 Ave, Casa 837, San Pedro Sula
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
CSR I & II Customer and Technical Support
StarTek
10.2019 - 06.2024
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
Sixth Grade Certificate, Primary Education -
Jordan River School
12.2012
High School Diploma -
Jordan River School
05.2001 -
University Intern in Computer Engineering, Advance -
UTH
2026
Skills
Responsible
Dynamic
Creative
Fast learning
Office Management
Call center experience
Complaint Handling
Customer Service
Technical Support
Maritalstatus
Single
Age
23 years old
Date of Birth
22 October, 2000
Birthplace
San Pedro Sula
References
- Jeffrey Quintanilla, (504) 8779-3990
- Michael Hernandez, (504) 3189-4388
- Alfonso Barroso, (504) 9481-9861
Timeline
CSR I & II Customer and Technical Support
StarTek
10.2019 - 06.2024
High School Diploma -
Jordan River School
05.2001 -
Sixth Grade Certificate, Primary Education -
Jordan River School
University Intern in Computer Engineering, Advance -
UTH
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