Summary
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Kenneth Solis Alfaro

Summary

Support Technician with experience in hardware diagnostics, software installation, and customer service. Proactive individual with strong analytical thinking and a passion for technology. Skilled in identifying and resolving common technical issues, with solid abilities in troubleshooting both software and hardware problems. Focused on delivering efficient solutions and ensuring a smooth and satisfactory user experience.

Work History

Support Technician

Extreme Tech
12.2021 - 12.2021
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Tested new software and hardware prior to deployment.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Enhanced system performance by diagnosing and resolving hardware and software issues.

Education

Technical - Computer Support And Maintenance

University Politécnica Internacional
Heredia, Costa Rica
02-2022

High School Diploma -

Rodrigo Hernández Vargas
Heredia, Costa Rica
12-2020

Skills

  • Troubleshooting skills
  • Technical support
  • Security protocols
  • System maintenance
  • Software installation
  • Software updates
  • Hardware repair
  • Operating systems
  • Hardware diagnostics
  • Software diagnosis

Languages

Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Support Technician

Extreme Tech
12.2021 - 12.2021

Technical - Computer Support And Maintenance

University Politécnica Internacional

High School Diploma -

Rodrigo Hernández Vargas
Kenneth Solis Alfaro