Support Technician
Extreme Tech
12.2021 - 12.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Enhanced system performance by diagnosing and resolving hardware and software issues.
