Kenneth Ureña Castillo
Sr. Cloud Security Engineer
Puriscal,San Jose
Summary
Calm and adaptable individual with a passion for science and technology. Eager to learn and collaborate in various work environments. Over 4 years of experience in the networking industry, specifically in the VPN and Security backbone teams at Cisco TAC. Possess invaluable expertise in handling complex issues and scenarios related to networking and network security. Currently serving as a senior specialized engineer in the SSPT team, bringing a wealth of experience to effectively address diverse challenges in this domain.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
3
3
Languages
Work History
Sr Cloud Security Engineer
Zscaler
06.2023 - Current
- Provided support consultation to debug, analyze, and fix complex cloud security/network problems.
- Collaborate with engineering, PS and CSM teams to implement, support Zero Trust Exchange enviroments
- Assist customers on their transistion from legacy Firewall and VPN ttechnologies to Zscaler Cloud ZTE framework
- Worked with different Cloud providers like Azure, Google, AWS, to secure workflows and solve Zscaler related issues
Cisco SSPT engineer (Tier III)
Sykes Costa Rica
09.2021 - 06.2023
- Working remotely with the SSPT team, which is an advanced support US based team for Cisco premium customers
- Supporting Cisco Security products like NGFW, Firepower, Cisco Stealthwatch, Cisco ISE, Anyconnect, DUO MFA, Umbrella
- Working closely with Cisco Product Security Incident and Response team and cybersecurity trends
- Cisco VPN escalation team, working with Developers teams and high skilled teams to achieve problems resolution
- Working as Senior VPN escalation engineer
- Proven efficiency working with customers in critical situations
Tier II Cisco VPN Engineer and backup TL
Sykes Costa Rica
11.2019 - 09.2021
- Worked as senior engineer and backup team lead in the VPN team
- Provide advanced troubleshooting and analysis skills to resolve customers networking issues
- Assisted with escalations and aided Junior engineers
- Provide training to new hires and guidance
- Performed as technical leader for a group of engineers
Cisco VPN Customer Service Engineer
Sykes Costa Rica
12.2018 - 11.2019
- Worked as a Cisco support engineer in the VPN team
- Configuration, Implementation and troubleshooting networking issues, routing, Site to site IPsec, Remote Access VPN (Anyconnect)
- Configuration and implementation of Cisco Firewalls like ASA and Firepower
Education
High School diploma -
CTP de Puriscal
Puriscal, SJComputer Networking technical Diploma - undefined
CTPP
Skills
VPN technologies
Educationandcertificates
- Cisco CCNA routing and switching certified
- Cisco CCNP Security certified (SCOR and SVPN)
- Azure Fundamentals.
- Zscaler Digital Transformation Administrator
- Zscaler for Users
- Zero Trust Certified Architect
- High School diploma at CTP de Puriscal, 2018.
- English courses (Inlingua B2, American&British Academy C1). Introduction to the Internet of Everything.
- Cisco IT Essentials 6.0.
- Computer Networking technical Diploma at CTPP
Timeline
Sr Cloud Security Engineer
Zscaler
06.2023 - Current
Cisco SSPT engineer (Tier III)
Sykes Costa Rica
09.2021 - 06.2023
Tier II Cisco VPN Engineer and backup TL
Sykes Costa Rica
11.2019 - 09.2021
Cisco VPN Customer Service Engineer
Sykes Costa Rica
12.2018 - 11.2019
Computer Networking technical Diploma - undefined
CTPP
High School diploma -
CTP de Puriscal
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