Kenny Rodriguez Roman
Costa Rica ,Heredia
Summary
Professional Sales Executive with 20 years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Overview
20
20
years of professional experience
Work History
Sales Retention Specialist
SSG Costa Rica
Costa Rica, Heredia
01.2020 - Current
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Researched competitive offerings and identified opportunities for improving our product offering.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Provided one-on-one coaching sessions for employees on best practices related to client retention efforts.
Retail Sales Supervisor
GRUMA Joma S.A
Costa Rica , Alajuela
01.2015 - 01.2020
- Supervised staff of 10 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
- Developed strategies to increase store profitability by analyzing monthly sales reports and identifying areas for improvement.
- Monitored employee performance and provided feedback to motivate team members to reach their goals.
- Evaluated inventory levels on a regular basis to ensure adequate stock was available for customers' needs.
Technical Support Representative
Blackberry
Costa Rica , San Jose
04.2013 - 01.2015
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Collaborated with other departments such as sales, marketing, engineering., as required.
Sales Account Manager
BetCris.com
Costa Rica , San Jose
06.2009 - 03.2013
- Built strong relationships with clients by providing exceptional customer service.
- Negotiated contracts with vendors and suppliers to secure favorable pricing terms.
- Maintained accurate records of all sales activities including client communications, presentations, proposals, forecasts.
- Answered customers' questions about product prices, availability, uses and credit terms.
Customer Service Representative
Bank of America
Costa Rica , San Jose
01.2008 - 04.2009
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Technical Support Representative
Hewlett-Packard
Costa Rica , Heredia
07.2006 - 03.2008
- Troubleshot customer inquiries related to software and hardware issues.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Handled customer service issues by providing guidance or escalating for advanced support.
Financial Services Representative
Ford Motor Company (Ford Credit)
Costa Rica , Heredia
01.2004 - 01.2008
- Researched and evaluated clients' financial objectives and risk tolerance levels.
- Provided guidance on investment decisions to ensure maximum returns.
- Advised customers on various aspects of personal finance such as budgeting, taxes, insurance, investments.
- Educated customers about different types of products available from the company's portfolio.
Education
High School Diploma -
High School Samuel Saenz Flores
Heredia Central, Costa Rica12-2002
Some College (No Degree) - Sales And Marketing Education
Latina University of Costa Rica
Heredia Central, Costa Rica Neuroscience - Selling Skills And Sales Operations
GRUMA - Joma S.A
San Jose Costa RicaSkills
- Supervision and leadership
- Verbal Communication
- Collaboration
- Organization and Time Management
- Problem-Solving
- Calm Under Pressure
- Public Speaking
- Remote Office Availability
- Planning
- Task Prioritization
- Research
- Training & Development
- Fluent in English and Spanish
- Relationship Building
Timeline
Sales Retention Specialist
SSG Costa Rica
01.2020 - Current
Retail Sales Supervisor
GRUMA Joma S.A
01.2015 - 01.2020
Technical Support Representative
Blackberry
04.2013 - 01.2015
Sales Account Manager
BetCris.com
06.2009 - 03.2013
Customer Service Representative
Bank of America
01.2008 - 04.2009
Technical Support Representative
Hewlett-Packard
07.2006 - 03.2008
Financial Services Representative
Ford Motor Company (Ford Credit)
01.2004 - 01.2008
High School Diploma -
High School Samuel Saenz Flores
Some College (No Degree) - Sales And Marketing Education
Latina University of Costa Rica
Neuroscience - Selling Skills And Sales Operations
GRUMA - Joma S.A
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