Kenny Daniel Herrera Arce
Customer Service Rep.
Hatillo 1,San José
Summary
A qualified and professional customer service representative with experience in computer use. Strong creative and analytical skills. Team player with an eye for detail. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Customer Service Representative
Infosys BPM Limited
05.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offer new services/products when needed.
Customer Service Representative
CONCENTRIX CUSTOMER MANAGEMENT GROUP
11.2018 - 03.2019
- Problem-Solving customer issues over the phone
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Costa Rica Contact Center CRCC S.A.
01.2017 - 06.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Teleperformance Costa Rica
10.2016 - 12.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Floor Assistant (Helping new recriuts)
Customer Service Representative
AMAZON SUPPORT SERVICES COSTA RICA
11.2013 - 03.2015
- Member of the Search & Rescue team (Taking care of difficult calls)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Colegio Vocacional Monseñor Sanabria
Desamparados, Costa Rica 05.1996 - 05.2000
Primary School -
Miguel De Cervantes Saavedra
Hatillo, Costa Rica 05.1988 - 05.1993
Skills
Second Language: English
Multitasking
Teamwork
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Critical Thinking
Computer Proficiency
Complaint Handling
Country
Costa Rica
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Infosys BPM Limited
05.2023 - 04.2024
Customer Service Representative
CONCENTRIX CUSTOMER MANAGEMENT GROUP
11.2018 - 03.2019
Customer Service Representative
Costa Rica Contact Center CRCC S.A.
01.2017 - 06.2017
Customer Service Representative
Teleperformance Costa Rica
10.2016 - 12.2016
Customer Service Representative
AMAZON SUPPORT SERVICES COSTA RICA
11.2013 - 03.2015
High School Diploma -
Colegio Vocacional Monseñor Sanabria
05.1996 - 05.2000
Primary School -
Miguel De Cervantes Saavedra
05.1988 - 05.1993