Kevin Moraga Astorga
Customer Service Agent
Heredia,Heredia
Summary
Dedicated and proactive Customer Service Representative with 1 year of experience providing exceptional service, resolving issues promptly, and building strong relationships with clients. Strong communication, problem-solving, and interpersonal skills.
Overview
1
1
year of professional experience
Work History
Senior Customer Service Representative
Infosys BPM
02.2024 - Current
- Delivered prompt service to prioritize customer needs.
- Processed, scheduled and executed customer orders for new and established customers.
- Proactively identified potential problems or obstacles related to customer needs before they arose.
- Delivered compelling product presentations that highlighted key features, benefits, and advantages over competitor offerings.
CUSTOMER SERVICE REPRESENTATIVE
Bill Gosling Oursourcing
6 2023 - 02.2024
- Successfully resolved customer inquiries, complaints, and issues, ensuring a positive customer experience.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
AIDE-DE-CAMP
JCampos Events
12.2022 - 06.2023
- Interacted with customers by phone, email, or in-person to provide information.
Education
High School Diploma -
Liceo Rodrigo Hernández Vargas
Heredia 05.2001 -
Skills
English
MICROSOFT OFFICE
Effective Communication
Problem Solving
Active Listening
Time Management
Multitasking
Empathy
Teamwork
Timeline
Senior Customer Service Representative
Infosys BPM
02.2024 - Current
AIDE-DE-CAMP
JCampos Events
12.2022 - 06.2023
High School Diploma -
Liceo Rodrigo Hernández Vargas
05.2001 -
CUSTOMER SERVICE REPRESENTATIVE
Bill Gosling Oursourcing
6 2023 - 02.2024