Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Muñoz Sánchez

Sabanilla,SJ

Summary

Motivated and disciplined third-year Software Engineering student at Fidélitas University. Strong passion for technology and continuous learning. Adept at working under pressure and in teams. Seeking an entry-level role to apply technical and customer service skills while contributing to organizational growth. Proven experience in customer support and data analysis across multinational companies.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Support Operations Specialist

Amazon
07.2024 - 05.2025
  • Reviewed vendor chargebacks related to compliance errors.
  • Provided final resolutions based on detailed data analysis and research.
  • Ensured accuracy in fee justifications, reducing recurring issues.

Customer Service Representative

Sykes – Foundever
08.2022 - 10.2023
  • Handled customer inquiries for an appliance company.
  • Managed data through SAP systems.
  • Provided troubleshooting for website, app, and hardware/software.

Technical Support Representative

Concentrix
02.2022 - 07.2022
  • Delivered customer support for iOS software and hardware via chat.
  • Managed sensitive personal and financial data.
  • Resolved technical issues quickly and effectively.

Education

B.S. - Software Engineering

Fidélitas University
01.2022 - Current

High School Diploma - undefined

Colegio Madre del Divino Pastor

Basic General Education Certificate - undefined

Colegio Madre del Divino Pastor

Primary Education Completion - undefined

Colegio Madre del Divino Pastor

Skills

  • Python

  • JavaScript

  • SQL

  • VBA

  • SAP

  • SAP TM

  • Power BI

  • Excel

Timeline

Support Operations Specialist

Amazon
07.2024 - 05.2025

Customer Service Representative

Sykes – Foundever
08.2022 - 10.2023

Technical Support Representative

Concentrix
02.2022 - 07.2022

B.S. - Software Engineering

Fidélitas University
01.2022 - Current

High School Diploma - undefined

Colegio Madre del Divino Pastor

Basic General Education Certificate - undefined

Colegio Madre del Divino Pastor

Primary Education Completion - undefined

Colegio Madre del Divino Pastor
Kevin Muñoz Sánchez