Kevin Muñoz Sánchez
Sabanilla,SJ
Summary
Motivated and disciplined third-year Software Engineering student at Fidélitas University. Strong passion for technology and continuous learning. Adept at working under pressure and in teams. Seeking an entry-level role to apply technical and customer service skills while contributing to organizational growth. Proven experience in customer support and data analysis across multinational companies.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Support Operations Specialist
Amazon
07.2024 - 05.2025
- Reviewed vendor chargebacks related to compliance errors.
- Provided final resolutions based on detailed data analysis and research.
- Ensured accuracy in fee justifications, reducing recurring issues.
Customer Service Representative
Sykes – Foundever
08.2022 - 10.2023
- Handled customer inquiries for an appliance company.
- Managed data through SAP systems.
- Provided troubleshooting for website, app, and hardware/software.
Technical Support Representative
Concentrix
02.2022 - 07.2022
- Delivered customer support for iOS software and hardware via chat.
- Managed sensitive personal and financial data.
- Resolved technical issues quickly and effectively.
Education
B.S. - Software Engineering
Fidélitas University
01.2022 - Current
High School Diploma - undefined
Colegio Madre del Divino Pastor
Basic General Education Certificate - undefined
Colegio Madre del Divino Pastor
Primary Education Completion - undefined
Colegio Madre del Divino Pastor
Skills
- Python
- JavaScript
- SQL
- VBA
- SAP
- SAP TM
- Power BI
- Excel
Timeline
Support Operations Specialist
Amazon
07.2024 - 05.2025
Customer Service Representative
Sykes – Foundever
08.2022 - 10.2023
Technical Support Representative
Concentrix
02.2022 - 07.2022
B.S. - Software Engineering
Fidélitas University
01.2022 - Current
High School Diploma - undefined
Colegio Madre del Divino Pastor
Basic General Education Certificate - undefined
Colegio Madre del Divino Pastor
Primary Education Completion - undefined
Colegio Madre del Divino Pastor
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