Summary
Overview
Work History
Education
Skills
Diving
Timeline
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Kevin Murillo

Kevin Murillo

Hospitality
Playas Del Coco

Summary

Accomplished Front Desk Supervisor at Marriot International, renowned for elevating guest experiences and fostering repeat business through exceptional customer service and hospitality expertise. Fluent in English and Portuguese, I excel in front office support and team building, significantly enhancing guest satisfaction and loyalty. My proactive approach and dedication to excellence have been pivotal in driving operational success and guest relations.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Four Seasons Costa Rica Peninsula Papagayo
10.2023 - Current
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Butler

Planet Hollywood
09.2021 - 04.2022
  • Enhanced guest experiences by providing personalized and attentive services as per their preferences.
  • Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
  • Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
  • Inspected all cleaning and household tasks for alignment with quality standards.
  • Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
  • Provided exceptional childcare support by supervising daily activities and maintaining a nurturing environment for children in residence.
  • Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
  • Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
  • Facilitated smooth transitions during relocation periods by overseeing packing/unpacking processes as well as organizing and setting up new living spaces.
  • Collaborated with other household staff members to ensure cohesive operation of all domestic matters.

Front Desk Supervisor

Marriot International
11.2018 - 04.2021
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Collected room deposits, fees, and payments.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Scheduled and assigned daily work and activities for team members.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

Education

Bachelor of Hospitality And Tourism Management -

Universidad Hispanoamericana
San Jose, Costa Rica
05.2001 -

GED -

CTP Dos Cercas
San José, Costa Rica
05.2001 -

Skills

Customer service

Front office support

Guest relations

Microsoft office

Team building

Time management

Registration processing

Documentation

Credit and cash payments

Transaction processing

Guest services

Hospitality services

Training and mentoring

Front desk management

Foreign languages

Cash handling

Hospitality service expertise

Tourism knowledge

Fluent in english and portuguese

Diving

Open Water

Timeline

Front Desk Agent

Four Seasons Costa Rica Peninsula Papagayo
10.2023 - Current

Butler

Planet Hollywood
09.2021 - 04.2022

Front Desk Supervisor

Marriot International
11.2018 - 04.2021

Bachelor of Hospitality And Tourism Management -

Universidad Hispanoamericana
05.2001 -

GED -

CTP Dos Cercas
05.2001 -

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