Kevin Rojas Zamora
Tecnico Administrativo/ Recepcionista Hotelero
La Fortuna
Summary
"At 23, I’ve developed leadership, teamwork, and customer service skills. I have experience as a hotel receptionist, handling check-ins/outs, group welcoming, room lists, payments, invoices, and resolving room issues. I also managed cash flow for laundry services, assisted with breakfast, and handled purchases.
With intermediate knowledge of biology, I’m passionate about nature, particularly frogs, birds, and sloths. I excel at problem-solving and using my organizational and communication skills to achieve results."
Overview
3
3
years of professional experience
Work History
Hotel Receptionist at Tifakara Group
Seven Suite/ OpenTable
03.2024 - Current
- Collected room deposits, fees, and payments.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Intermediate knowledge of biology, particularly in the identification of various aspects of nature, such as frogs, birds, sloths, and others.
Hotel Receptionist/ Hotel Waiter
Cloudbeds
01.2022 - 01.2023
- Reception Duties:
I was the sole receptionist, responsible for check-ins, check-outs, welcoming groups, and creating room lists. - Payment and Invoicing:
I handled reservation payments and issued electronic invoices when necessary. - Problem-Solving:
I resolved basic room issues, such as problems with Wi-Fi, TV, and AC. - Cash Management:
I managed cash flow related to laundry services. - Breakfast Server
I assisted as a breakfast server when needed. - Purchasing:
I was in charge of making purchases whenever required.
Education
No Degree - Business Administration
U Latina
Cañas, Guanacaste 05.2001 -
Administrative Technician - Business Administration
INA
La Fortuna, Costa Rica 05.2001 -
Skills
Guest relations
Microsoft office
Professional appearance
Reservation management
Patience and tolerance
High Customer service
Naturalist Middle Expert
Problem-solving aptitude
Wildlife
I have intermediate knowledge of biology, with a particular focus on recognizing different aspects of nature, such as frogs, birds, sloths, and more. It’s something that comes naturally to me and I am truly passionate about sharing my knowledge and love for wildlife
Timeline
Hotel Receptionist at Tifakara Group
Seven Suite/ OpenTable
03.2024 - Current
Hotel Receptionist/ Hotel Waiter
Cloudbeds
01.2022 - 01.2023
No Degree - Business Administration
U Latina
05.2001 -
Administrative Technician - Business Administration
INA
05.2001 -
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