Kevin Valverde
Summary
Customer service associate always interesed in learning new skills and work on different deparments to expand my knowledge, My focus regarding this position is expanding my knowledge regarding ads and workins closely with the mentioned teams to do the best work possible
Overview
5
5
years of professional experience
Work History
Technical Care Associate - CA
Amazon.ca
05.2023 - Current
- Currently giving technical assistance with Amazon devices such as Kindle, Fire tablets, Fire tvs, Alexa devices etc. Aside from that i also make refunds for digital orders or unwanted prime video, music or kindle subscriptions. all of this also applying to Amazon.com and Amazon.mx too.
CS associate
Amazon.com
04.2021 - 05.2023
- On Amazon.com i gave retail assistance to customers, making return labels, doing replacements, creating refunds and helping customers with any retail related questions they may have
ES CS associate
Amazon.es
06.2020 - 04.2021
- Provided retail customer service on Amazon.es as a back up for english contacts and also gave assistance to the Heavy and Bulky team where carriers were contact frequently to get more info about the status of the orders.
- I was placed back in the english customer service were i was given different tasks like contact minigs for the retail market and give different presentations about various subjects related to work on the STAR Project
Education
Bachiller - Bachiller en Educación Media
Colegio Académico de Orientación Tecnológica Omar Salazar Obando
Tenico - Ingles Avanzado
Instituto Nacional De Aprendizaje (INA)
Técnico - Recepción en los servicios de hospitalidad
Instituto Nacional De Aprendizaje (INA)
Tecnico - Operador en Tecnologías de Información y Comunicación
Instituto Nacional De Aprendizaje (INA)
Skills
- Technical support of Amazon devices
- Management of Amazon subscriptions
- Contact minings
- Microsoft Office apps
- Usage of theAC3 tool
- Technical care ticketing creator
- Heavy and Bulky support handling
Timeline
Technical Care Associate - CA
Amazon.ca
05.2023 - Current
CS associate
Amazon.com
04.2021 - 05.2023
ES CS associate
Amazon.es
06.2020 - 04.2021
Tenico - Ingles Avanzado
Instituto Nacional De Aprendizaje (INA)
Técnico - Recepción en los servicios de hospitalidad
Instituto Nacional De Aprendizaje (INA)
Tecnico - Operador en Tecnologías de Información y Comunicación
Instituto Nacional De Aprendizaje (INA)
Bachiller - Bachiller en Educación Media
Colegio Académico de Orientación Tecnológica Omar Salazar Obando
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