PHYTON
Kevin Mauricio Jimenez
Jimenez
Alajuela,SJ
Timeline
Universidad Latinoamericana De Ciencia Y Tecnologi - Business Cybersecurity Technical Degree., Cybersecurity Technical
02.2024 - Current
Universidad Estatal A Distancia - BBA, Business Administration Carrer
02.2023 - Current
HCV Coordinator - Amherst
01.2022 - 01.2025
Customer Service Specialist, - Cognizant
09.2021 - 01.2022
Financial Analyst - Grupo Mutual Alajuela
07.2020 - 08.2020
CTP Invu Las Cañas - High School Diploma,
02.2014 - 11.2020
Work History
HCV Coordinator
Amherst
01.2022 - 01.2025
- With three years of experience at Amherst , I excelled as an HCV Coordinator, specializing in the accurate and efficient management of resident ledgers. Previously, I served as Utilities Coordinator and Violation Coordinator within Central Services, where I managed utilities, services, and fines while supporting key property management operations. My expertise included streamlining financial processes and delivering effective, results-driven solutions.
- Developed and maintained communication channels for team members to promote collaboration and clarity in project goals.
- Coordinated project timelines by managing schedules and resources to ensure on-time completion of deliverables.
- Implemented tracking systems for project progress, enabling proactive identification of potential roadblocks.
- Streamlined meeting processes with clear agendas and follow-up actions to enhance team productivity.
Customer Service Specialist,
Cognizant
09.2021 - 01.2022
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Financial Analyst
Grupo Mutual Alajuela
07.2020 - 08.2020
- As a Financial Analyst, I specialized in credit and bond approval for real estate acquisitions. My role involved meticulous review of client files, ensuring regulatory compliance, and conducting risk assessments, contributing to successful financial investments.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Education
High School Diploma -
02.2014 - 11.2020
BBA - Business Administration Carrer
02.2023 - Current
Business Cybersecurity Technical Degree. - Cybersecurity Technical
02.2024 - Current
Skills
Customer service
Data entry
Database management
Staff supervision
Financial management
Insurance verification
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementPersonal development programsWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Summary
I am a results-oriented professional with extensive experience in customer service, data entry, and database management. Known for my adaptability and punctuality, I thrive in dynamic environments that require staff supervision, financial management, and insurance verification. Goal-driven and skilled in decision-making, I excel in managing diverse tasks and processes with precision, leveraging my expertise to deliver effective and efficient solutions.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
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