Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keygie Edmundson

Administrative Assistant

Summary

Detail-oriented administrative support specialist with exceptional organizational and communication skills, poised to excel in dynamic environments. Proven track record in managing schedules, correspondence, and records while consistently maintaining high standards of accuracy and efficiency. Strong analytical abilities paired with a collaborative spirit foster effective teamwork and adaptability to new challenges. Committed to contributing to team success and pursuing continuous professional development, demonstrating a positive attitude and dedication to lifelong learning.

Overview

7
7
years of professional experience
1
1
Language

Work History

HR Assistant (seasonal)

Amazon
09.2024 - 08.2025
  • Developed strong relationships with employees through consistent communication and support
  • Responded to incoming phone calls, offering guidance on leave of absence and work authorization. Facilitated employee assistance for diverse inquiries related to workplace policies.
  • Review employees attendance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

Assistant and video editor

Freelance
05.2021 - 04.2024
  • Create a record of student activities through the presentation of audiovisual material.
  • Represent different student groups through the use of visual representations such as collages and videos.
  • Fill out documents for the enrolment process.

Customer Service Representative

Amazon
09.2020 - 04.2021
  • Inbound call management and customer service inquiries.
  • Investigation of accounts to prevent abuse of concessions.

Secretary

Banco Krystal
10.2018 - 11.2018
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.


  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Secretary

JAPDEVA
11.2017
  • Manage the physical file of the human resources area.
  • Responsible for delivering and receiving documents within the organization.
  • Supervised Practice

Education

Technician - Software Development

INSTITUTO CARIAY
01-2023

Certificate of Completion - Social-emotional Skills For Work.

INSTITUTO CARIAY
05.2001 -

Certificate of Achievement - Customer Service

UNIVERSIDAD DE COSTA RICA
01-2019

Certificate of Achievement - Computer Operator

INSTITUTO NACIONAL DE APRENDIZAJE
01-2019

Associate Degree - Service Center Executive

COLEGIO TÉCNICO PROFESIONAL DE LIMON
05.2001 -

High School Diploma -

COLEGIO TÉCNICO PROFESIONAL DE LIMÓN
05.2001 -

Skills

  • Committed to quality and excellence in the services provided
  • Ability to negotiate and solve problems quickly, practically and effectively
  • Skill in prioritizing assigned tasks in short periods of time, showing flexibility to multi-task to complete individual or group objectives
  • Ease of learning and teaching
  • Excellent interaction with large teams and meeting with clients
  • Strengths include strong ability to speak, understand and write in both Spanish and English
  • Proficiency with office applications: Word, Excel and PowerPoint
  • Calendar management
  • File management
  • Document preparation
  • Developing presentations
  • Timekeeping systems

Timeline

HR Assistant (seasonal)

Amazon
09.2024 - 08.2025

Assistant and video editor

Freelance
05.2021 - 04.2024

Customer Service Representative

Amazon
09.2020 - 04.2021

Secretary

Banco Krystal
10.2018 - 11.2018

Secretary

JAPDEVA
11.2017

Certificate of Completion - Social-emotional Skills For Work.

INSTITUTO CARIAY
05.2001 -

Associate Degree - Service Center Executive

COLEGIO TÉCNICO PROFESIONAL DE LIMON
05.2001 -

High School Diploma -

COLEGIO TÉCNICO PROFESIONAL DE LIMÓN
05.2001 -

Technician - Software Development

INSTITUTO CARIAY

Certificate of Achievement - Customer Service

UNIVERSIDAD DE COSTA RICA

Certificate of Achievement - Computer Operator

INSTITUTO NACIONAL DE APRENDIZAJE
Keygie EdmundsonAdministrative Assistant