Keysha Monterrosa Escorcia

• Adhered to department processes, procedures and goal expectations for case investigations.
• Kept up to date on industry information, system changes, network rules and compliance issues.
• Analyzed, researched and resolved payment claims within required timeframes.
• Passionate about learning and committed to continual improvement.
• Skilled at working independently and collaboratively in team environment.
• Excellent communication skills, both verbal and written.
• Download backups from different company portals, to support their disputes.
• Submit over 200 disputes per day.

Responsibilities:

• Release over 250 credit orders per day.
• Establish and modify credit limits for customers.
• Review credit applications and follow-up on outstanding debts and payments behavior.
• Request to set and remove credit holds on accounts.
• Carry out day-to-day duties accurately and efficiently.
• Use critical thinking to break down problems, evaluate solutions and make decisions.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships.

Responsibilities:

• Establish and modify credit limits for all new and existing customers, based on information obtained from banks, trade references, online, existing customers payment behavior.
• Review credit applications and follow up on outstanding debts.
• Set and remove credit holds on accounts.
• Reviewed and approved or denied over 100 credit applications to keep organization profitable by making informed lending decisions
• Monitored credit accounts routinely to identify and mitigate issues and prevent losses
• Collaborated with other teams to identify and mitigate risks impacting organization
• Assessed credit risk and analyzed financial statements
• Analyzed credit scores to determine borrowers' creditworthiness
• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews
• Analyzed customer data such as financial statements to determine level of risk involved for extending credit
• Made decisions and recommendations about extending lines of credit

Responsibilities:

• Process credit disputes.
• Credit advisor. Revise customer s ́ credit scores/credit worthiness and give credit advise.
• Remain up to date with company s ́ policies also federal and state laws.

Responsibilities:

• Contacted customers directly to notify of possibly fraudulent activity and minimize impacts.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Provided exemplary level of customer service to clients and company personnel.
• Unblock or replace customer dedit card after proper authentication based on call outcome.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity

• Resolve technical cable issues, and explain bills to Comcast customers
• Built rapport with customers and maintained loyalty by providing fast, knowledgeable service
• Applied consultative approach and established script responses to overcome customer objections

• Collections for Washington Mutual Bank
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management
• Investigated and resolved customer inquiries and complaints quickly
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Developed and updated databases to handle customer data
• Responded proactively and positively to rapid change