Kianny Argüello Alemán
San Jose,Costa Rica
Summary
Detail-oriented and results-driven Remote Customer Support Specialist with over four years of experience in client support and service delivery. Proven expertise in effective communication, problem-solving, and time management, with a strong focus on enhancing customer satisfaction. Adept at strategizing and implementing marketing campaigns, including email marketing, with a keen understanding of best practices, A/B testing, and performance metrics. Passionate about data analysis and optimization, I thrive in collaborative environments and am committed to delivering high-quality results while maintaining strong client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
McDonald's
01.2024 - 12.2024
- Provided exceptional customer service that led to a significant improvement in client satisfaction scores during peak hours, highlighting effective communication and client support skills
- Assisted in training new employees, contributing to enhanced team performance and operational efficiency
Cashier & Sales Assistant
Family-Owned Supermarket
03.2020 - 11.2024
- Enhanced daily sales through targeted product recommendations while delivering a high level of customer interaction, showcasing strong sales and marketing skills
- Processed transactions accurately, achieving a 15% reduction in errors during cash handling, demonstrating attention to detail and organizational skills
Nanny
Private Families
01.2020 - 03.2024
- Organized and managed daily activities for children, ensuring effective communication with parents to meet family needs, showcasing strong interpersonal skills
Customer Service Representative
Concentrix
01.2023 - 01.2024
- Achieved over 95% customer satisfaction by resolving inquiries related to health insurance and logistics promptly, demonstrating strong problem-solving skills
- Managed over 50 interactions daily through various channels, utilizing multilingual communication skills to enhance customer engagement
- Exceeded departmental KPIs by 10% through proficient issue resolution and maintaining excellent response times, earning recognition for outstanding performance
Education
High School Diploma -
Carlos Sanabria Mora
San Jose, Costa RicaSkills
- Email Marketing
- Campaign Management
- A/B Testing
- Email Best Practices
- Targeting
- Compliance
- Technical Proficiency
- Email Marketing Platforms
- CMS
- HTML Editing
- Analytical Skills
- Data Analysis
- Communication
- Interpersonal Skills
- Written Communication
- Marketing Copy
- Attention to Detail
- Organizational Skills
- Customer Engagement
- Client Relationship Management
- Remote Work Tools
- Productivity Tools
- Collaboration
- Task Management
Certification
- Customer Service Skills (Alison)
- Best Practices for Remote Work (Alison)
- Email Marketing and Campaign Basics (Alison)
- Working as a Virtual Assistant (Alison)
- Email Marketing (Alison)
- Project Management (in progress) (Alison)
- Data Entry (Alison)
- Overview Digital Marketing (Alison)
Awardsandscholarships
- Efficiency Improvement in Peak Hours
- Customer Satisfaction Excellence
Timeline
Customer Service Associate
McDonald's
01.2024 - 12.2024
Customer Service Representative
Concentrix
01.2023 - 01.2024
Cashier & Sales Assistant
Family-Owned Supermarket
03.2020 - 11.2024
Nanny
Private Families
01.2020 - 03.2024
High School Diploma -
Carlos Sanabria Mora
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