KIM LAWRY
Frisco,TX
Summary
Highly motivated , organized and business professional, with proven ability to increase efficiency and productivity.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Independent Adjuster
Independent
Remote Work
08.2021 - 10.2021
- Negotiated with claimants and attorneys on behalf of the insurance company.
- Documented claim files, prepared detailed reports of findings, and recorded all activities related to each claim.
- Identified potential fraudulent claims by interviewing claimants, witnesses, law enforcement officers and other parties involved in the incident.
Compliance Representative
Independent
Remote Work
05.2021 - 07.2021
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Conducted in-depth interviews with top candidates to assess skills and fit.
Claims Service Leader
Allstate Insurance Co
Irving, TX
06.1992 - 11.2018
- Coordinated efforts between attorneys and other legal staff to ensure efficient workflow processes.
- Monitored the performance of adjusters to ensure accuracy, timeliness and compliance with departmental standards.
- Developed and implemented operational procedures to ensure timely resolution of customer claims.
- Created and maintained a system for tracking claim status, identifying trends, and monitoring performance.
- Conducted investigations into suspected violations of regulatory requirements or company policies.
- Prepared reports summarizing audit findings and recommendations for corrective action plans.
Education
Bachelor of Arts - Social Work
Texas Woman's University
Denton, TX05.1979
Skills
- Reliable and Trustworthy
- Leadership
- Self-Motivated
- Customer Service
- Team Building
- Complaint Handling
- Problem Solving
- Strategic Planning
- Highly Motivated
- Organized
Accomplishments
*Received Distinguish Leader award twice
* Reached Production goal 4 years
* Lowest average payout on claims
* 2005 - Took over Litigation Pending from West Texas
Certification
- Property & Casualty License 1/2/1981
Timeline
Independent Adjuster
Independent
08.2021 - 10.2021
Compliance Representative
Independent
05.2021 - 07.2021
Claims Service Leader
Allstate Insurance Co
06.1992 - 11.2018
Bachelor of Arts - Social Work
Texas Woman's University
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