Mental Health Awareness
Kim Taylor
Senior Commercial Manager
San José
Summary
Senior Commercial Manager with 15+ years of experience driving business growth in the technology sector across Latin America. Skilled in market expansion, strategic account management, customer retention, and sales process optimization. Combines a human-centered leadership style with expertise in technical recruitment, marketing, and software project management. Passionate about building high-performing teams and transforming presales strategies to accelerate business impact.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Senior Commercial Manager
EX Squared
02.2019 - 04.2025
- Led commercial management of multiple business units across South and Central America (Staff Augmentation, Software Development, Enterprise Mobility Management/SaaS).
- Responsible for ensuring pipeline growth and maintaining a healthy sales funnel.
- Led market expansion into Peru and Guatemala, enhancing brand positioning and new business generation and designed sales strategies aligned with market conditions of each region.
- Focused on key account revenue growth, successfully increasing the average deal size from $300K to $1.5M within three years.
- Achieved consistent contract renewals and upselling with several key clients over five consecutive years.
- Planned and coordinated multiple annual commercial events and international business trips, ensuring seamless execution across diverse markets.
- Responsible for researching and establishing alliances with chambers of commerce, tech organizations, and strategic partners.
- Analyze trends in emerging technologies and identify the leading competitors in the software industry.
- Led contract and pricing negotiations with clients to secure mutually beneficial and profitable agreements.
Senior Account & Partner Manager
N3 Results
01.2016 - 01.2019
- Provided consultative sales support to partners, driving business growth initiatives across the region.
- Managed the end-to-end sales cycle for Microsoft and IBM solutions throughout LATAM.
- Built strong partner relationships and launched joint marketing campaigns to boost demand and visibility.
- Co-designed customer satisfaction and retention strategies in collaboration with Microsoft partners.
- Responsible for CRM data management, delivered sales performance reports to leadership, and trained new hires on tools, systems, and sales processes.
Senior Sales & Marketing Consultant
CONCENTRIX
01.2012 - 06.2015
- Led the lead generation strategy in collaboration with the marketing team, identifying target personas and key market segments.
- Ensured a healthy and growing pipeline.
- Validated all sales-qualified leads and nurtured them through the funnel until they became qualified sales opportunities.
- Designed and executed regional marketing campaigns tailored to local market dynamics.
- Provided advanced sales reporting and insights to support strategic decision-making by the management team.
- Voluntarily served as Secretary of the Employee Solidarity Association, successfully coordinating social initiatives while managing core responsibilities.
Education
No Degree - Psychology
Universidad Politécnica Internacional
San Jose, Costa Rica 05.2001 - Current
Bachelor - Business Administration
Universidad San Marcos
San Jose, Costa Rica 05.2001 -
Diploma - English
Universidad Latina De Costa Rica
San José, Costa Rica 05.2001 -
Skills
Emotional awareness
Social Responsibility And Volunteering
- Volunteer work with Blind People Organization of Costa Rica.
- Participation in reforestation and sustainable development projects.
- Support programs for families in social risk and indigenous communities.
- Volunteer work with children affected by trafficking and social vulnerability.
Interests
Reading & Writing
I love reading stories, especially mystery novels, which are my favorite. I also enjoy writing as much as reading; it helps me develop my creativity and is very therapeutic.
Timeline
Senior Commercial Manager
EX Squared
02.2019 - 04.2025
Senior Account & Partner Manager
N3 Results
01.2016 - 01.2019
Senior Sales & Marketing Consultant
CONCENTRIX
01.2012 - 06.2015
No Degree - Psychology
Universidad Politécnica Internacional
05.2001 - Current
Bachelor - Business Administration
Universidad San Marcos
05.2001 -
Diploma - English
Universidad Latina De Costa Rica
05.2001 -
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