Kimberly Daniela Montes Ruiz
Sales Manager
Puntarenas,Puntarenas
Summary
Proven leader in hospitality, excelling in client relationship management and sales planning at OPacifico Hotel. Boosted sales revenue through strategic initiatives, demonstrating exceptional staff management and communication skills. Known for resolving customer issues effectively, ensuring satisfaction and repeat business. Achieved a smoother guest experience by streamlining processes, showcasing a blend of hard and soft skills.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Sales Manager
OPacifico Hotel
12.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Front Desk Manager
Isla Chiquita Glamping
11.2021 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Attended staff meetings and brought issues to attention of upper management.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Streamlined check-in and check-out processes for a smoother guest experience.
Reservation Agent
Mistico Arenal Hanging Bridges Park
12.2017 - 02.2019
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
Receptionist
Margarita Beach Resort
02.2015 - 11.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Receptionist
Barcelo Langosta Beach Hotel
10.2013 - 02.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
Barcelo Hotel Tambor Beach
01.2011 - 02.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
English -
Instituto Nacional De Aprendizaje
Puntarenas, Costa Rica 05.2001 -
High School Diploma -
Colegio Técnico Profesional De Paquera
Paquera,Puntarenas Costa Rica 05.2001 -
Customer Service -
Instituto Costarricense De Turismo ICT
San Jose, Costa Rica 05.2001 -
Skills
Sales Planning
Timeline
Sales Manager
OPacifico Hotel
12.2023 - Current
Front Desk Manager
Isla Chiquita Glamping
11.2021 - 10.2023
Reservation Agent
Mistico Arenal Hanging Bridges Park
12.2017 - 02.2019
Receptionist
Margarita Beach Resort
02.2015 - 11.2016
Receptionist
Barcelo Langosta Beach Hotel
10.2013 - 02.2015
Receptionist
Barcelo Hotel Tambor Beach
01.2011 - 02.2013
English -
Instituto Nacional De Aprendizaje
05.2001 -
High School Diploma -
Colegio Técnico Profesional De Paquera
05.2001 -
Customer Service -
Instituto Costarricense De Turismo ICT
05.2001 -
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