Kishla Hanson
Tibás
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Successful at troubleshooting and handling customer support issues in a timely manner.
Accomplished in working with different types of individuals to provide translation support for law enforcement interviews, healthcare assistance, financial assistance and student education. Transition easily between languages without losing focus. Always pursuing additional linguistic and cultural learning opportunities.
Overview
6
6
years of professional experience
Work History
Product Safety Associate
Amazon
12.2022 - Current
- Conducted safety audits, inspections and evaluations to identify potential hazards and implement corrective actions in accordance with regulatory requirements.
- Identified gaps in existing compliance processes and recommended updates.
- Conducted time studies to implement automation of the processes to save time and money to the company.
- Reviewed documents to make sure they were compliant and under the regulations based on the marketplace the product was intended to be sold.
Customer Service Representative
Smile Direct Club
02.2021 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Spanish Interpreter
Cyracom Voiance
12.2019 - 07.2020
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone and emotion as closely as possible.
- Provided oral translations and interpretations for Spanish speaking clients during medical, legal and finance calls, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
Customer Service Representative
GBS Data Corporation
04.2019 - 07.2019
- Answered customer telephone calls and chats promptly and in appropriate manner.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Technical Support Representative
Teleperformance
10.2018 - 04.2019
- Resolved problems with malfunctioning products.
- Defined and documented technical best practices.
- Identified and solved technical issues with a variety of diagnostic tools.
- Resolved customer issues in a clear, courteous and straightforward manner.
Customer Service Representative/ Retention
Ballena Media
10.2017 - 04.2018
- Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information.
- Asked open-ended questions to assess customer needs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
High School Diploma -
Liceo Anastasio Alfaro
San José, Costa Rica2019
Skills
- Exceptional communication skills
- Quick learner
- Strong client relations
- Strategic sales knowledge
- Handling difficult customers
- Engaging personality
- Positive attitude
- Fluency in English
- Attention to Detail
- Cross-Functional Teamwork
- Documentation skills
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Product Safety Associate
Amazon
12.2022 - Current
Customer Service Representative
Smile Direct Club
02.2021 - 09.2021
Spanish Interpreter
Cyracom Voiance
12.2019 - 07.2020
Customer Service Representative
GBS Data Corporation
04.2019 - 07.2019
Technical Support Representative
Teleperformance
10.2018 - 04.2019
Customer Service Representative/ Retention
Ballena Media
10.2017 - 04.2018
High School Diploma -
Liceo Anastasio Alfaro
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