Kit Wan Chan
Santa Ana,San Jose
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
28
28
years of professional experience
Work History
FIT Sales Coordinator
Swiss Travel
08.2023 - 12.2023
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
Operations Manager
Swiss Travel
11.2006 - 07.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Group Sales Coordinator
Swiss Travel
09.2001 - 10.2006
- Increased group sales revenue by developing and implementing targeted marketing strategies.
- Enhanced customer satisfaction with timely and efficient coordination of group events and reservations.
- Streamlined internal processes for improved team efficiency and communication.
- Established strong relationships with clients, leading to increased repeat business and referrals.
FIT Sales Specialist
Swiss Travel
07.1997 - 08.2001
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Developed custom proposals for high-value prospects, successfully closing major deals.
Counter Clerk
Jungle Lodge
09.1995 - 07.1997
- Enhanced customer satisfaction by providing efficient and accurate service at the counter.
- Managed cash register operations, ensuring accurate financial transactions and balancing cash drawers daily.
- Contributed to sales growth by upselling products and services that met customer needs.
Education
Diploma in Tourism And Travel Service Management - Tourism And Travel Management
Colegio Universitario De Cartago
Cartago11.1995
Skills
- Coaching Skills
- Managerial Skills
- Goals and Performance
- Sales Expertise
- Problem-solving abilities
- Multitasking capabilities
- Attention to detail
- Adaptability
- Customer Communication
- Goal-oriented mindset
Accomplishments
- Supervised team of 24 staff members.
- Saved the company approximately $5000 per year by maximization of vehicle routes.
- Saved the company $4000 per year by aggressively negotiating with suppliers.
- Successfully recruited and trained 24 customer service representatives.
Languages
Spanish, Cantonese
Native language
English
Advanced
C1
Timeline
FIT Sales Coordinator
Swiss Travel
08.2023 - 12.2023
Operations Manager
Swiss Travel
11.2006 - 07.2023
Group Sales Coordinator
Swiss Travel
09.2001 - 10.2006
FIT Sales Specialist
Swiss Travel
07.1997 - 08.2001
Counter Clerk
Jungle Lodge
09.1995 - 07.1997
Diploma in Tourism And Travel Service Management - Tourism And Travel Management
Colegio Universitario De Cartago
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